Technical Solutions Analyst - Oregon

Vertexinc; United States; On-site; USD 110,000 - 160,000; Full time

Job summary

Vertex Inc. is seeking an experienced senior technical support professional to join a dedicated team in Oregon.

You will act as the final escalation point for complex client issues, providing expert troubleshooting across data-driven applications, databases, APIs, and enterprise systems. You will mentor less senior staff, draft knowledge base articles, and partner with product, engineering, and support teams to ensure technical readiness and scalable processes.

Qualifications

• 6+ years in technical support, application troubleshooting, or systems engineering in enterprise settings.
• Strong SQL and relational DB experience; REST/SOAP API work; Oracle and SAP environments; Linux/Unix exposure.
• Experience troubleshooting data-driven applications with XML sources and high-volume web services.
• Proven ability to handle high-stakes customer escalations with composure and judgment.

Responsibilities

• Serve as final escalation point for highly complex client issues, delivering expert troubleshooting.
• Provide on-call support rotation and mentor less senior staff in technical skills.
• Collaborate with product, engineering, and support teams to align customer needs with rollouts.
• Create and maintain knowledge base articles and best-practice documentation.
• Manage access to shared environments, databases, and on-prem/virtual instances.

Skills

SQL

Relational databases

REST APIs

SOAP APIs

Oracle

SAP environments

Linux/Unix

Shell scripting

FTP scripting

Networking protocols

Data-driven applications

Education

Master's degree in a STEM discipline

Tools

TWS

ECG

VM environments

NAS

Mainframe systems

Job description

Job Description:

This role supports a dedicated support team, and applicants must reside in the state of Oregon. Serve as the final escalation point for highly complex, visible, and sensitive client technical issues, applying expert-level judgment and creative problem-solving to drive resolution. Provide advanced troubleshooting and support for data-driven applications, relational databases, networking protocols, APIs, Java, Linux, and related enterprise technologies. Act as a Customer Support liaison during pre- and post-implementation phases, ensuring technical readiness, continuity of support, and alignment with customer usage and requirements. Partner with internal product, engineering, and support teams to communicate customer needs, support emerging technology rollouts, and develop scalable support processes and standards. Provide work leadership, technical guidance, and mentorship to less senior support staff; receive and manage complex escalations from Tier 2 analysts. Create, edit, and maintain technical knowledge base articles and best practice documentation to support team capability and knowledge continuity. Maintain shared support environments, including virtual environments, databases, and shared instances; fulfill on-call support responsibilities on a rotational basis.

Required Qualifications

• 6+ years of relevant experience in technical support, application troubleshooting, or systems engineering in a customer-facing or enterprise environment.
• Ideally located on the West Coast or able to consistently work Pacific Time Zone hours to support customer and team needs.
• Highest-priority technical skills include strong SQL and relational database experience; hands-on work with REST and SOAP API/web services; knowledge of Oracle and SAP environments; and Linux/Unix exposure.
• Demonstrated experience troubleshooting and supporting data-driven applications connected to relational databases, XML sources, and high-volume web services.
• Deep understanding of networking protocols and proven debugging skills across a broad range of technologies and programming languages.
• Hands-on experience with Linux/Unix, shell programming, FTP scripting, and related systems and scheduling tools.
• Proven ability to manage high-stakes customer escalations with composure, professionalism, and sound judgment under pressure.
• Strong analytical and creative problem-solving skills; ability to operate independently and consult management as needed.
• Experienced professionals interested in bringing their technical expertise to a customer-facing Support environment are also welcome to apply.
• Candidates with a Master's degree in a relevant STEM discipline, including those completing or recently completing their academic programs, are encouraged to apply.

Preferred Qualifications

• Experience with SAP NetWeaver architecture, integration technology, ABAP web services, and SAP Mobility platforms.
• Experience developing or maintaining Big Data and Fast Data application environments.
• Familiarity with Data Governance, Data Security, and Data Operations practices.
• Experience with VM environments, NAS, mainframe systems, and job scheduling tools such as TWS or ECG.
• Prior experience supporting ERP tax integration solutions or enterprise software implementations.
• Equivalent combination of education, training, and relevant professional experience accepted in lieu of a formal degree.

COMMENTS:

The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned, and management retains the right to add or change the duties at any time.

Vertex Values: Together We Win

• We're building a team of people who are passionate about making an impact for our customers and committed to how that impact is achieved. Our values define the behaviors, mindset, and culture that make Vertex a great place to grow and do meaningful work.
• Play to Win or We Don't Play - If we choose to do something, we're choosing to win.
• Work As a Team, Putting the Customer At the Core - Our customers are our true north. Whatever your role, ask: how will this help a customer succeed today? We earn trust through outcomes, not promises.
• Achieve Excellence With Integrity, Speed, and Agility - The market isn't slowing down. We'll move faster, adapt quickly, and never compromise on doing things the right way - for teammates, customers, and partners.
• Innovate Boldly With a Growth Mindset - Progress demands smart risk. We'll try new approaches, learn fast, and keep pushing the boundaries - especially where AI can remove friction and unlock value.
• Communicate with Care, Candor and Transparency - Honest, constructive conversations make us better. Let's speak plainly about what's working and what isn't and help each other improve.

Pay Transparency Statement:

US Base Sal