Associate Technical Solutions Analyst

Vertex, Inc.; Kansas; Hybrid; USD 87,000 - 113,000; Full time

Job summary

Vertex, Inc. is seeking an Associate Technical Solutions Analyst to support, troubleshoot, and resolve complex client issues.

The role emphasizes customer-facing technical support during pre- and post-implementation activities, with strong product knowledge and collaboration across teams. Ideal candidates hold a Master's degree with hands-on co-op, internship, or early-career experience in databases, APIs, or enterprise software, and are willing to learn in a fast-paced environment on the West

Qualifications

• Master's degree in IT-related field.
• Up to two years of early-career professional experience.
• Exposure to relational databases, SQL, Java, XML, APIs, ERP platforms, cloud environments.
• Foundational understanding of Linux/Unix, scripting, HTTP/web services.
• Ability to learn quickly and communicate clearly with technical and non-technical audiences.
• Strong analytical, organizational, collaboration, and customer-service skills.
• Growth mindset toward enterprise software support and customer-facing roles.

Responsibilities

• Support analysis, troubleshooting, and resolution of complex client issues.
• Serve as a customer-facing technical resource during pre- and post-implementation activities.
• Troubleshoot across data-driven applications, relational databases, XML sources, APIs, web services, and enterprise environments.
• Build working relationships with internal teams and external customers; contribute to knowledge base.
• Stay current on Vertex products and participate in training and on-call rotation.

Skills

Analytical thinking

Communication

Problem-solving

Learning agility

Education

Master's degree in MIS/CS/IT

Tools

SQL

Java

XML

APIs

Web services

Linux/Unix

Job description

Associate Technical Solutions Analyst

We are building a dedicated West Coast team. For this role, we are only considering candidates that live in Mountain or Pacific Time Zones. No relocation. Multiple positions are open for recent Master's degree graduates with relevant hands-on experience gained through co-ops, internships, graduate projects, or early-career professional work. Support the analysis, troubleshooting, and resolution of complex client technical issues, using critical thinking, sound judgment, and collaboration with more senior team members to drive issues toward resolution. Serve as a customer-facing technical resource during pre- and post-implementation activities, developing strong product and technology knowledge to provide effective ongoing support. Troubleshoot issues across data-driven applications, relational databases, XML sources, APIs, web services, and enterprise technology environments, with guidance and training provided as needed. Build working relationships with internal teams and external customers while continuing to strengthen technical, communication, and problem-solving skills in a professional support environment. Contribute to shared support systems, documentation, and knowledge base articles by capturing solutions, best practices, and lessons learned from technical investigations. Stay current on Vertex products, enterprise technologies, and support processes while applying academic training, internship experience, and hands-on learning to real client scenarios. Participate in team projects, training opportunities, and an on-call rotation as required by business needs.

Required Qualifications

• Required Master's degree in Management Information Systems, Computer Information Technology, Computer Science, Information Systems, Data Analytics, or a related technical discipline.
• Relevant hands-on experience through co-ops, internships, graduate assistantships, capstone projects, research projects, or up to two years of early-career professional experience.
• Academic or practical exposure to one or more of the following: relational databases, SQL, Java, XML, APIs, web services, ERP platforms, cloud environments, or enterprise application support.
• Foundational understanding of Linux/Unix, scripting, HTTP/web services, networking concepts, debugging techniques, or application troubleshooting.
• Demonstrated ability to learn new technologies quickly, investigate technical issues, document findings, and communicate clearly with technical and non-technical audiences.
• Strong analytical, organizational, collaboration, and customer-service skills gained through academic work, internships, co-ops, project experience, or early professional roles.
• Curiosity, accountability, and a growth mindset, with interest in building a career in enterprise software support, technical consulting, application troubleshooting, or customer-facing technology roles.

Preferred Qualifications

• Exposure to SAP, Oracle, ERP platforms, enterprise applications, or tax technology through coursework, internships, co-ops, projects, or early professional experience.
• Familiarity with web services concepts such as SOAP, REST, WSDLs, APIs, or integration frameworks.
• Experience completing academic or practical projects involving data-driven applications, databases, analytics, cloud platforms, or high-volume transaction systems.
• Awareness of data governance, data security, privacy, operational support, or enterprise IT practices.
• Familiarity with virtual environments, cloud infrastructure, file transfer processes, networking, or related enterprise technology concepts.
• Interest in learning Vertex products or comparable enterprise software, tax technology, financial systems, or SaaS platforms.
• Prior experience working with customers, internal stakeholders, or project teams in a technical, analytical, consulting, or support capacity.

COMMENTS

The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned, and management retains the right to add or change the duties at any time.

Vertex Values

• Together We Win We're building a team of people who are passionate about making an impact for our customers and committed to how that impact is achieved.
• Play to Win or We Don’t Play - If we choose to do something, we're choosing to do it because we plan to win. That mindset raises our bar on product quality, customer outcomes, and how we show up for one another.
• Work As a Team, Putting the Customer At the Core - Our customers are our true north. Whatever your role, ask: how will this help a customer succeed today? We earn trust through outcomes, not promises.
• Achieve Excellence With Integrity, Speed, and Agility - The market isn't slowing down. We'll move faster, adapt quickly, and never compromise on doing things the right way - for teammates, customers, and partners.
• Innovate Boldly With a Growth Mindset - Progress demands smart risk. We'll try new approaches, learn fast, and keep pushing the boundaries - especially where AI can remove friction and unlock value.
• Communicate with Care, Candor and Transparency - Honest, constructive conversations make us better. Let's speak plainly about what's working and what isn't and help each other improve.

Pay Transparency Statement

US Base Salary Range: $86,600.00 - $112,500.00 Base pay offered to new hires may vary based upon factors including relevant industry and job-related skills and experience, geographic location, and business needs.* The range displayed does not encompass the full potential of the role, which allows for further growth and career progression. In addition, as a part of our total compensation package, this role may be eligible for the Vertex Bonus Plan (VOB), a role-specific sales commission/bonus, and/or equity grants. *In no case will your pay fall below applicable local minimum wage requirements.

Vertex Equal Opportunity and Disability Statement

Vertex is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you'd like to view a copy of the company's affirmative action plan, please email [e-mail]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact 610-640-4200 or [e-mail]. This telephone line and email address is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a response.