Technical Services Specialist

Bimbo Bakeries USA; Cincinnati (OH); On-site; USD 94,000 - 123,000; Full time

Benefits offered by this job

Annual Bonus Eligibility

Comprehensive Benefits Package

Paid Time Off

401k & Company Match

Job summary

Bimbo Bakeries USA is seeking a capable professional to provide second-level support across Sales Centers, Distribution Centers, and bakeries. You will travel frequently to deploy and upgrade business technology automation systems, collaborating with vendors and internal teams to ensure reliable field operations.

No prior business technology experience is required, but the candidate should be ambitious, willing to travel, and ready to learn while supporting ongoing deployments and field

Qualifications

• Bachelor's degree in Business or related field required or substituted by equivalent experience.
• 3–5 years of experience in customer support using business applications and interfacing with IT support.
• Ability to travel 80% of the time and support field operations.

Responsibilities

• Provide second-level field support for Sales Centers, Distribution Centers, and Bakeries.
• Deploy and implement business technology automation systems and upgrades in the field.
• Coordinate with vendors and service providers to ensure on-time delivery and continuous improvement.
• Assist with training needs and on-site training when warranted and cost justified.
• Act as a resource for deployments and field implementations of new technology.

Skills

Customer support

Communication skills

Travel readiness

Business process understanding

Education

Bachelor's degree in Business or related field

Tools

Sales & distribution systems

Job description

Have you ever enjoyed Arnold®, Brownberry® or Oroweat® bread? A Thomas'® English muffin or bagel? Or perhaps snacked on a Sara Lee®, Entenmann's® or Marinela® cake or donut? If the answer is yes, then you know Bimbo Bakeries USA!

More than 20,000 associates in bakeries, sales centers, offices and on sales routes work to ensure our consumers have the freshest products at every meal. In addition to competitive pay and benefits, we provide a safe and inclusive work environment that appreciates diversity, promotes development and allows our associates to be their authentic selves.

Come join the largest baking company in the world and our family of 20,000 associates nationwide!

Top Reasons To Work At Bimbo Bakeries USA

Salary Range: $94,300 - $122,600

Annual Bonus Eligibility

Comprehensive Benefits Package

Paid Time Off

401k & Company Match

Position Summary

This position provides for second level support and analysis covering the areas of Sales Centers, Distribution Centers, Bakeries and other locations in the field. This position will be responsible for deployments and implementations of Business Technology automation systems as well as upgrades in the field for both new facilities and existing facilities.

Business Technology experience is not required! We're on the search for someone who is ambitious, self-starter, likes to travel, enjoys meeting new people and learning new things. This person will travel among different business units and explore issues with technology.

Responsibilities

Key Responsibilities

• Support day to day business operations in the field
• Project support as needed for innovation and improvements
• Relationship with vendors and service providers to ensure on-time delivery of services and continuous improvement
• Responsible for second level handheld and application troubleshooting including on-site support when warranted
• Work with the Application Support teams to implement workarounds for reported issues affecting the business
• Help identify training needs in the business on all supported applications and systems
• As necessary, provide on-site training when it has been evaluated to be warranted and cost justified
• Recommends procedures and controls for problem prevention in the business operations.
• Resource for all deployments and implementations in the field for new business technology automation technology, applications, and systems
• Provide second level on call after hour support
• Perform other duties as assigned

Behavioral Competencies

• Strong oral and written communications, interpersonal relations, and organizational skills
• Demonstrate working knowledge of the business and understanding of the applications used
• Ability to display tact and diplomacy when assisting customers, coworkers, consultants and vendors
• Ability to work under pressure and manage multiple, concurrent and conflicting priorities and deadlines
• Background in the use and/or support of applications such as sales and distribution systems, preferred
• 80% travel required
• Location of job is flexible.

Education And Work History

• Bachelor's degree in the area of Business or related, preferred. A combination of education, training and experience that results in demonstrated competency to perform the work may be substituted.
• 3 - 5 years of experience in customer support using business applications and interfacing with information technology support.

#YOUBELONGATBBU

The physical and mental demands described in each job posting are representative of those that must be met by an associate to successfully perform the essential functions of each job. Reasonable accommodations may be requested to enable qualified individuals with disabilities to perform the essential functions of each job.

Bimbo Bakeries USA is an equal opportunity employer with a policy that provides equal employment opportunity for applicants and employees regardless of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, any other classification protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.