Senior Analyst Technical Support

Bimbo Bakeries USA; Fort Worth (TX); On-site; USD 79,000 - 102,000; Full time

Benefits offered by this job

Annual Bonus Eligibility

Comprehensive Benefits Package

Paid Time Off

401k & Company Match

Job summary

Bimbo Bakeries USA is seeking a qualified individual to provide second-level support for Sales Centers, Distribution Centers, Bakeries and field locations. This role involves travel and deploying business technology automation systems, with a focus on on-site troubleshooting and cross-functional collaboration.

The ideal candidate has 3–5 years in customer support across business applications, a business degree, and strong communication skills. Travel up to 80% is expected.

Qualifications

• Bachelor’s degree in Business or related field preferred.
• 3–5 years of experience in customer support using business applications.
• Background with sales/distribution systems is a plus.

Responsibilities

• Support day to day business operations in the field.
• Project support for innovation and improvements.
• Liaise with vendors and service providers to ensure on-time delivery.
• Provide on-site troubleshooting for handhelds and applications.
• Work with Application Support to implement workarounds.
• Identify training needs across all supported applications.
• Provide on-site training when warranted and cost justified.
• Recommend procedures and controls to prevent problems.
• Serve as resource for deployments in the field for new tech.
• Provide second level on-call after hours support.
• Perform other duties as assigned.

Skills

Customer support

Communication skills

Travel

Education

Bachelor’s degree in Business or related

Job description

Have you ever enjoyed Arnold®, Brownberry® or Oroweat® bread? A Thomas’® English muffin or bagel? Or perhaps snacked on a Sara Lee®, Entenmann’s® or Marinela® cake or donut? If the answer is yes, then you know Bimbo Bakeries USA! More than 20,000 associates in bakeries, sales centers, offices and on sales routes work to ensure our consumers have the freshest products at every meal. In addition to competitive pay and benefits, we provide a safe and inclusive work environment that appreciates diversity, promotes development and allows our associates to be their authentic selves. #LI-AG1 Come join the largest baking company in the world and our family of 20,000 associates nationwide!

Top Reasons to Work at Bimbo Bakeries USA:

• Salary Range: $78,600 - $102,200
• Annual Bonus Eligibility
• Comprehensive Benefits Package
• Paid Time Off
• 401k & Company Match

The posted salary range reflects the range the Company reasonably expects to pay for this position. Actual starting salary will be determined based on internal pay equity to promote consistency and fairness across comparable roles, while also considering the candidate’s relevant experience and qualifications.

Position Summary:

This position provides for second level support and analysis covering the areas of Sales Centers, Distribution Centers, Bakeries and other locations in the field.This position will be responsible for deployments and implementations of Business Technology automation systems as well as upgrades in the field for both new facilities and existing facilities. Business Technology experience is not required!We’re on the search for someone who is ambitious, self-starter, likes to travel, enjoys meeting new people and learning new things.This personwill travel among different business units and explore issues with technology.

Key Responsibilities:

• Support day to day business operations in the field
• Project support as needed for innovation and improvements
• Relationship with vendors and service providers to ensure on-time delivery of services and continuous improvement
• Responsible for second level handheld and application troubleshooting including on-site support when warranted
• Work with the Application Support teams to implement workarounds for reported issues affecting the business
• Help identify training needs in the business on all supported applications and systems
• As necessary, provide on-site training when it has been evaluated to be warranted and cost justified
• Recommends procedures and controls for problem prevention in the business operations
• Resource for all deployments and implementations in the field for new business technology automation technology, applications, and systems
• Provide second level on call after hour support
• Perform other duties as assigned

Behavioral Competencies:

• Strong oral and written communications, interpersonal relations, and organizational skills
• Demonstrate working knowledge of the business and understanding of the applications used
• Ability to display tact and diplomacy when assisting customers, coworkers, consultants and vendors
• Ability to work under pressure and manage multiple, concurrent and conflicting priorities and deadlines

Background:

Background in the use and/or support of applications such as sales and distribution systems, preferred 80% travel required

Location of job is flexible.

Education and Work History:

• Bachelor’s degree in the area of Business or related, preferred. A combination of education, training and experience that results in demonstrated competency to perform the work may be substituted.
• 3 – 5 years of experience in customer support using business applications and interfacing with information technology support.

The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be requested to enable individuals with disabilities to perform the essential functions.

Bimbo Bakeries USA is an equal opportunity employer with a policy that provides equal employment opportunity for applicants and employees regardless of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, any other classification protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall subject to criminal penalties and civil liability.