Technical Services Representative II

SONOCO CANADA; Oakdale (CA); On-site; USD 105,000 - 118,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan with company-mп

Wellbeing tools and resources

Paid time off and holidays

Tuition reimbursement

Job summary

Sonoco is seeking a Technical Services Specialist/Representative to provide technical support for customer processes, troubleshoot issues, and lead can/end investigations directly at customer locations. You will be trained in 2-piece and 3-piece steel can and steel end manufacturing to deliver high-level manufacturing knowledge.

You will travel 50–75% to customer sites, serve as a packaging SME, and respond to technical/regulatory requests for certifications of cans and ends.

Qualifications

• 5 or more years’ work experience in operations, quality, R&D, or laboratory in food, beverage, personal care products, or household products manufacturing or related packaging industries.
• BS in a physical science or engineering field (Food Science, Chemistry, Biology, Packaging, or mechanical/chemical/metallurgical/materials science engineering) or equivalent experience.
• Strong interpersonal and communication skills; proficient in Microsoft Office; data and statistical analysis capabilities.

Responsibilities

• Provide on-site technical support and customer process troubleshooting.
• Serve as packaging SME for the assigned territory and respond to technical/regulatory requests for certifications of cans and ends.
• Lead or assist in customer complaint investigations with sampling and traceability.
• Provide training to customers on food cans and ends and double seam evaluation; prepare specification documents and communications.
• Support plant operations and technical projects to drive successful outcomes and continuous improvement.

Skills

Strong interpersonal skills

Strong communication skills

Data analysis

Education

BS in physical science or engineering

Job description

From a small family business to a multi-billion-dollar global company, Sonoco has been changing the face of products and packaging since 1899 — all while keeping the heart of “People Build Businesses” alive. Our talented people are at the core of our growth, constantly reinventing the Sonoco wheel with brilliant solutions every year. Today we are a world leader in global packaging solutions with diversified operations in over 34 countries. We're extremely proud of our portfolio of brands, our achievements in sustainability and industrialization and the groundbreaking work accomplished by our people. Reporting directly to the Manager of Technical Services, the Technical Services Specialist/Representative will be providing technical support for customer processes, troubleshooting, and can/end failure investigations directly at customer locations. This position will be trained in 2-piece and 3-piece steel can and steel end manufacturing to provide a high level of manufacturing knowledge to the customer.

What you'll be doing

• Follows all company and customer safety protocols and maintains a safe working environment.
• Travels to customer locations on a regular basis to provide on-site customer support.
• Serves as a packaging Subject Matter Expert (SME) for customers in the assigned territory.
• Responds to Technical/Regulatory requests to provide various certifications of cans and ends.
• Starts customer complaint investigations by gathering samples, all relevant traceability information, and other information as required.
• Works with customers to quarantine suspect product while minimizing disruptions to their operation.
• Leads or assists in any sorting or containment activities that are needed at customer locations.
• Provides training to customers on food cans and ends and double seam evaluation.
• Prepares specification documents and other customer communications as required.
• Statistical analysis of manufacturing data.
• Provides clear and concise communication of technical details in manner that customers will understand.
• Supports plant operations and technical projects as required, contributing to successful project delivery and operational performance.
• Other duties as assigned.

Qualifications

• 5 or more years’ work experience in operations, quality, R&D, or laboratory in any of the following industries: Food, beverage, personal care products, or household products manufacturing Food, beverage, or consumer products packaging manufacturing
• Candidates with experience in other industries should possess a BS in a physical science or engineering field. Food Science, Chemistry, Biology, Packaging, or mechanical/chemical/metallurgical/materials science engineering degrees or equivalent work experience.
• Strong interpersonal skills to develop relationships internally with manufacturing locations and externally at customer locations
• Strong communication skills Microsoft Office suite applications
• Data analysis and statistical analysis capabilities

Standard Competencies and Responsibilities

• Demonstrates Self-Awareness - uses a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses
• Instills Trust - gains the confidence and trust of others through honesty, integrity, and authenticity
• Interpersonal Intelligence - relates openly and comfortably with diverse groups of people
• Demonstrates Results - consistently achieves results, even under tough circumstances

Working Conditions

50-75% travel to customer or internal manufacturing locations

Compensation

The annual base salary range for this role is from $104,800 to $117,900 plus annual target bonus of 7.5% of base salary. An annual incentive is awarded to eligible employees upon attaining various business and individual goals as defined by the Company and the department leader. This annual incentive is discretionary, and the Company has sole discretion to determine the amount of the award. At Sonoco Products Company, we offer a comprehensive total rewards package, including competitive pay and benefits.

Benefits

• Benefits Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options
• 401(k) retirement plan with company match
• Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services
• Paid time off and holidays to recreate, rejuvenate and care for the health of yourself and family
• Variety of company paid and voluntary employee-paid insurance plans including life, personal accident, and disability insurance
• Tuition reimbursement

EEO Statement

We are an equal opportunity employer, and we strictly prohibit and do not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, national origin or ancestry, sex, pregnancy, sexual orientation, marital status, gender identity or expression, age, disability, genetic information, veteran status, or any legally protected characteristic.

Company Information

Founded in 1899, Sonoco (NYSE: SON) is a global leader in value-added, sustainable metal and fiber consumer and industrial packaging. The Company is now a multi-billion-dollar enterprise with approximately 22,500 employees working in 270 operations in 40 countries, serving some of the world’s best-known brands. Guided by our purpose of Better Packaging. Better Life., we strive to foster a culture of innovation, collaboration and excellence to provide solutions that better serve all our stakeholders and support a more sustainable future. Sonoco was proudly named one of America’s Most Responsible Companies by Newsweek. Sonoco Privacy Policy