Technical Services Representative II

Sonoco; Oakdale (MN); Hybrid; USD 105,000 - 118,000; Full time

Benefits offered by this job

Medical insurance

401(k) match

Wellbeing resources

Paid time off

Job summary

Sonoco is seeking a Technical Services Specialist to provide on-site support, perform troubleshooting, and conduct investigations at customer locations. You will serve as a packaging SME, respond to technical and regulatory requests, and help ensure product quality and customer satisfaction.

The role requires 5+ years in operations, quality, R&D, or labs, plus a BS in a physical science or engineering field, with strong communication and data-analysis skills. Occasional travel is required.

Qualifications

• 5+ years of experience in operations, quality, R&D, or laboratory environments.
• BS in physical science or engineering fields required.
• Strong interpersonal and communication skills; adept at building internal and external relationships.

Responsibilities

• Provide on-site technical support at customer locations, including troubleshooting and investigations.
• Lead or assist in customer complaint investigations with sample collection and traceability.
• Communicate technical details clearly to customers and prepare specification documents.

Skills

Interpersonal skills

Microsoft Office

Data analysis

Statistical analysis

Education

BS in Physical Science or Engineering

Tools

Microsoft Office

Job description

From a small family business to a multi-billion-dollar global company, Sonoco has been changing the face of products and packaging since 1899 — all while keeping the heart of “People Build Businesses” alive.

Our talented people are at the core of our growth, constantly reinventing the Sonoco wheel with brilliant solutions every year. Today we are a world leader in global packaging solutions with diversified operations in over 34 countries. We’re extremely proud of our portfolio of brands, our achievements in sustainability and industrialization and the groundbreaking work accomplished by our people.

Reporting directly to the Manager of Technical Services, the Technical Services Specialist/Representative will be providing technical support for customer processes, troubleshooting, and can/end failure investigations directly at customer locations. This position will be trained in 2-piece and 3-piece steel can and steel end manufacturing to provide a high level of manufacturing knowledge to the customer.

What you’ll be doing:

• Follows all company and customer safety protocols and maintains a safe working environment.
• Travels to customer locations on a regular basis to provide on-site customer support.
• Serves as a packaging Subject Matter Expert (SME) for customers in the assigned territory.
• Responds to Technical/Regulatory requests to provide various certifications of cans and ends.
• Starts customer complaint investigations by gathering samples, all relevant traceability information, and other information as required.
• Works with customers to quarantine suspect product while minimizing disruptions to their operation.
• Leads or assists in any sorting or containment activities that are needed at customer locations.
• Provides training to customers on food cans and ends and double seam evaluation.
• Prepares specification documents and other customer communications as required.
• Statistical analysis of manufacturing data.
• Provides clear and concise communication of technical details in manner that customers will understand.
• Supports plant operations and technical projects as required, contributing to successful project delivery and operational performance.
• Other duties as assigned.

This position will be located in Oakdale, California.

We’d love to hear from you if:

• 5 or more years’ work experience in operations, quality, R&D, or laboratory in any of the following industries:
• Candidates with experience in other industries should possess a BS in a physical science or engineering field. Food Science, Chemistry, Biology, Packaging, or mechanical/chemical/metallurgical/materials science engineering degrees or equivalent work experience.
• Strong interpersonal skills to develop relationships internally with manufacturing locations and externally at customer locations
• Strong communication skills
• Microsoft Office suite applications
• Data analysis and statistical analysis capabilities

Standard Competencies and Responsibilities:

• Demonstrates Self-Awareness - uses a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses
• Instills Trust - gains the confidence and trust of others through honesty, integrity, and authenticity
• Interpersonal Intelligence - relates openly and comfortably with diverse groups of people
• Demonstrates Results - consistently achieves results, even under tough circumstances
• Working Conditions: 50-75% travel to customer or internal manufacturing locations

Compensation:

The annual base salary range for this role is from $104,800 to $117,900 plus annual target bonus of 7.5% of base salary.

An annual incentive is awarded to eligible employees upon attaining various business and individual goals as defined by the Company and the department leader. This annual incentive is discretionary, and the Company has sole discretion to determine the amount of the award.

At Sonoco Products Company, we offer a comprehensive total rewards package, including competitive pay and benefits. *Benefits listed below are for employees located in the U.S. Specific benefits and wellbeing programs may vary depending on your location (within the U.S. or global), or if you are a union employee.

Benefits

• Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options
• 401(k) retirement plan with company match
• Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services
• Paid time off and holidays to recreate, rejuvenate and care for the health of yourself and family
• Variety of company paid and voluntary employee-paid insurance plans including life, personal accident, and disability insurance
• Tuition reimbursement

We are an equal opportunity employer, and we strictly prohibit and do not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, national origin or ancestry, sex, pregnancy, sexual orientation, marital status, gender identity or expression, age, disability, genetic information, veteran status, or any legally protected characteristic.