Account Manager

SONOCO CANADA; California (MO); Remote; USD 125,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan with company-m約

Wellbeing tools and resources

Paid time off and holidays

Insurance plans including life and dis

Tuition reimbursement

Job summary

Sonoco is seeking a seasoned technical-commercial leader for strategic tissue/towel accounts in the United States. You will translate customer needs into differentiated value, working across operations, quality, engineering, and supply chain to deliver innovative, profitable solutions.

The role is remote in Southern California with significant travel to the Pacific Northwest. Candidates should have 7–10+ years in packaging/manufacturing, strong account management, and experience with product

Qualifications

• Bachelor's degree required; preference for engineering, materials science, chemistry, business, or related technical discipline.
• 7-10+ years of experience in packaging and paper manufacturing environments with a strong blend of technical and commercial responsibilities.
• Demonstrated success in strategic or national account management and complex opportunity development.
• Proven ability to quantify and communicate technical and financial value.
• Strong analytical, presentation, and business acumen.
• Proficiency with CRM systems and advanced use of Excel, PowerPoint, and Word.
• Experience supporting new product development or technical commercialization projects.
• Working knowledge of converting processes, raw materials, and performance-based specifications.

Responsibilities

• Own and execute account plans aligned with divisional objectives, including volume growth, margin improvement, and market share expansion.
• Lead the technical-commercial interface with converters and end users, developing deep, multi-level relationships from plant operations through executive leadership.
• Monitor market trends, competitive activity, and technical developments to inform strategy and proactively identify growth opportunities.
• Act as a technical subject-matter partner to customers by understanding their converting equipment, specifications, performance criteria, and application requirements.
• Collaborate with engineering, quality, and operations teams to develop, test, and commercialize new products, grades, and service offerings.
• Translate customer process challenges into actionable internal development projects, including trials, qualifications, and continuous improvement initiatives.
• Support value proposition development by quantifying performance improvements, material efficiencies, and operational benefits.
• Lead pricing strategy as well as margin management for assigned accounts.
• Maintain detailed account analytics including sales, volume forecasts, gross margins, competitive positioning, specifications, and contract terms.
• Support sales and operational planning (S&OP) through accurate forecasting and demand insights.
• Manage commercial agreements including pricing structures, supply agreements, inventory programs, and confidentiality agreements.
• Ensure disciplined management of AR/DSO and working capital objectives.
• Serve as the primary commercial liaison across operations, quality, technology, engineering, procurement, and finance to ensure alignment on account strategies.
• Champion internal communication to ensure flawless execution of customer programs from development through commercialization.
• Lead resolution of complex technical or commercial issues by coordinating cross-functional resources to ensure timely, effective outcomes.
• Conduct regular business and technical reviews covering performance, quality, delivery, innovation pipelines, and value creation.
• Promote a continuous improvement mindset focused on operational optimization and customer success.

Skills

CRM systems

Excel

PowerPoint

Word

Education

Bachelor's degree

Tools

CRM systems

Excel

PowerPoint

Word

Job description

From a small family business to a multi-billion-dollar global company, Sonoco has been changing the face of products and packaging since 1899 - all while keeping the heart of "People Build Businesses" alive. Our talented people are at the core of our growth, constantly reinventing the Sonoco wheel with brilliant solutions every year. Today we are a world leader in global packaging solutions with diversified operations in over 34 countries. We're extremely proud of our portfolio of brands, our achievements in sustainability and industrialization and the groundbreaking work accomplished by our people.

This role integrates technical, commercial, and account management responsibilities to drive profitable growth within the tissue/towel market segment. The position serves as the technical-commercial lead for assigned accounts and new product development initiatives, translating customer manufacturing, performance, and sustainability requirements into differentiated value propositions. The role partners cross-functionally with operations, quality, engineering, technology, supply chain, and finance to deliver technically sound, economically compelling solutions while strengthening long-term customer relationships. Safety, health, and environmental stewardship take precedence over all duties in this position.

What you will be doing:

Own and execute account plans aligned with divisional objectives, including volume growth, margin improvement, and market share expansion.

Lead the technical-commercial interface with converters and end users, developing deep, multi-level relationships from plant operations through executive leadership.

Monitor market trends, competitive activity, and technical developments to inform strategy and proactively identify growth opportunities.

Act as a technical subject-matter partner to customers by understanding their converting equipment, specifications, performance criteria, and application requirements.

Collaborate with engineering, quality, and operations teams to develop, test, and commercialize new products, grades, and service offerings.

Translate customer process challenges into actionable internal development projects, including trials, qualifications, and continuous improvement initiatives.

Support value proposition development by quantifying performance improvements, material efficiencies, and operational benefits.

Lead pricing strategy as well as margin management for assigned accounts.

Maintain detailed account analytics including sales, volume forecasts, gross margins, competitive positioning, specifications, and contract terms.

Support sales and operational planning (S&OP) through accurate forecasting and demand insights.

Manage commercial agreements including pricing structures, supply agreements, inventory programs, and confidentiality agreements.

Ensure disciplined management of AR/DSO and working capital objectives.

Serve as the primary commercial liaison across operations, quality, technology, engineering, procurement, and finance to ensure alignment on account strategies.

Champion internal communication to ensure flawless execution of customer programs from development through commercialization.

Lead resolution of complex technical or commercial issues by coordinating cross-functional resources to ensure timely, effective outcomes.

Conduct regular business and technical reviews covering performance, quality, delivery, innovation pipelines, and value creation.

Promote a continuous improvement mindset focused on operational optimization and customer success.

This will be a remote role in Southern California and will travel throughout the Pacific Northwest. I'd love to hear from you if:

Required qualifications:

Bachelor's degree required; preference for engineering, materials science, chemistry, business, or related technical discipline.

7-10+ years of experience in packaging and paper manufacturing environments with a strong blend of technical and commercial responsibilities.

Demonstrated success in strategic or national account management and complex opportunity development.

Proven ability to quantify and communicate technical and financial value.

Strong analytical, presentation, and business acumen.

Proficiency with CRM systems and advanced use of Excel, PowerPoint, and Word.

Experience supporting new product development or technical commercialization projects.

Working knowledge of converting processes, raw materials, and performance-based specifications.

Travel required to customer sites, manufacturing facilities, and internal meetings as business needs dictate.

Travel will be at least 50% in Southern California and will travel throughout the Pacific Northwest.

High integrity with a strong commitment to safety and compliance.

Customer-focused, technically curious, and results-driven.

Structured, methodical approach to complex problem-solving.

Willingness to challenge the status quo and drive continuous improvement.

Compensation: This is a progression position, and salary will be determined based on experience and business needs. The annual base salary range for this role is as follows: Account Representative: $73,280 - $82,400, plus an annual target bonus of 12.5% of base salary. Account Representative II: $99,360 - $111,780, plus an annual target bonus of 12.5% of base salary. Senior Account Representative: $111,760 - $125,730, plus an annual target bonus of 12.5% of base salary. Account Manager: $124,800 - $140,400, plus an annual target bonus of 12.5% of base salary.

#LI-CB1 At Sonoco Products Company, we offer a comprehensive total rewards package, including competitive pay and benefits.

Benefits:

• Benefits Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options
• 401(k) retirement plan with company match
• Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services
• Paid time off and holidays to recreate, rejuvenate and care for the health of yourself and family
• Variety of company paid and voluntary employee-paid insurance plans including life, personal accident, and disability insurance
• Tuition reimbursement

We are an equal opportunity employer, and we strictly prohibit and do not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, national origin or ancestry, sex, pregnancy, sexual orientation, marital status, gender identity or expression, age, disability, genetic information, veteran status, or any legally protected characteristic.

Founded in 1899, Sonoco (NYSE: SON) is a global leader in value-added, sustainable metal and fiber consumer and industrial packaging. The Company is now a multi-billion-dollar enterprise with approximately 22,500 employees working in 270 operations in 40 countries, serving some of the world’s best-known brands. Guided by our purpose of Better Packaging. Better Life., we strive to foster a culture of innovation, collaboration and excellence to provide solutions that better serve all our stakeholders and support a more sustainable future. Sonoco was proudly named one of America’s Most Responsible Companies by Newsweek. Sonoco Privacy Policy