Technical Services Representative

Crystal Clean LLC; Little Rock (AR); On-site; USD 46,000 - 105,000; Full time

Job summary

Crystal Clean LLC is seeking a Technical Services Representative to profile hazardous and non-hazardous waste and act as the main contact with disposal facilities. You will coordinate waste approvals, transportation logistics, and customer service while supporting Inside Sales, billing, and administrative tasks for the Little Rock location.

Responsibilities include reviewing waste data, determining appropriate landfills, maintaining documentation, preparing quotes, and ensuring timely

Qualifications

• Experience handling hazardous waste in compliance with local, state, and federal regulations.
• Strong communication with clients and internal teams to coordinate disposal.
• Proficiency with ERP systems for billing, work orders, and reporting.

Responsibilities

• Coordinate waste approval and disposal with facilities.
• Support Inside Sales, billing, and administrative functions for the assigned location(s).
• Manage waste profiles, job logs, manifests, labels, and land ban documentation.
• Provide inside sales and technical support for waste disposal and transportation services.
• Prepare quotes for transportation and disposal services.
• Manage logistics for hazardous and non-hazardous waste shipments.
• Review and enter work orders in ERP systems (NetSuite) and WasteLinq.
• Reconcile completed job packets before invoicing and verify charges.

Skills

Hazardous waste regulations

Customer service

Inside sales support

Billing and accounts payable/receivab

ERP systems (NetSuite)

WasteLinq EOS

Clear communication

Attention to detail

Tools

NetSuite

WasteLinq

Job description

The Technical Services Representative profiles hazardous and non-hazardous waste and serves as the primary point of contact with disposal facilities, coordinating waste approvals, transportation logistics, and customer service. This role also supports Inside Sales, billing, and administrative functions for its assigned location(s), and reports to Technical Services management.

• Ensure Health and Safety is the top priority by following all safety policies, processes, and practices.
• Educate team members and customers on local, state, and federal regulations, including RCRA and TSCA, to support proper waste approval and disposal.
• Review analytical and waste classification data for team members and customers.
• Determine the proper Class I, II, and III landfills for hazardous waste disposal.
• Interface with disposal facilities to schedule and finalize the waste approval process.
• Administer and maintain waste profiles, job log tracking, manifests, labels, and land ban documentation.
• Serve as a primary point of contact for client inquiries and service coordination, ensuring timely, professional communication with customers and internal teams.
• Manage customer needs for hazardous and non-hazardous waste disposal, transportation, and environmental field services.
• Provide inside sales and technical support for waste disposal, transportation, and environmental field services as needed for assigned location(s).
• Support Industrial Sales Representatives in selling to customers, including assistance with proposal development, presentations, and sales materials.
• Prepare quotes for transportation and disposal services.
• Manage the logistics for the transportation of hazardous and non-hazardous waste shipments.
• Coordinate service scheduling based on customer needs and operational capacity, communicating updates between field teams, operations, and clients.
• Review, enter, and manage work orders within ERP (NetSuite) and EOS systems (WasteLinq), ensuring all necessary details are recorded and communicated to Operations and Finance for accurate service completion and billing.
• Maintain accurate client, pricing, and job data across all systems to support data integrity, billing, and reporting accuracy.
• Manage accounts payable and receivable for assigned location(s).
• Reconcile completed job packets against the Uniform Hazardous Waste Manifest, Bill of Lading (BOL), work orders, and supporting documentation prior to invoicing, verifying that waste quantities, profiles, disposal facilities, pricing, labor, transportation, and disposal charges match the executed work.
• Identify and resolve discrepancies with Operations, Field Personnel, Transportation, and Billing before a job is released for invoicing.
• Support audit readiness by maintaining complete, accurate, and organized documentation across internal systems.
• Assist in preparing customer reports, annual summaries, and Branch Revenue Reporting on a daily basis.
• Complete job walks for waste lab packing and consolidation as needed.

Hourly pay range:$23.29-$37.19

Location(s)

The estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay.
The actual pay rate will depend on the person's qualifications and experience.
$45,600.00 - $104,500.00 / year

Pay Transparency

The pay range shown reflects the anticipated base pay range for this position across applicable geographic locations. Actual compensation may vary based on the employee's primary work location, applicable geographic pay differential, experience, qualifications, and other job-related factors. Compensation will meet or exceed all applicable federal, state, and local minimum wage requirements for the employee's primary work location.

EEO Statement Crystal Clean LLC is an Equal Opportunity Employer. Crystal Clean expressly values diversity, equity, and inclusion, and encourages the applications of individuals from diverse backgrounds, so that Crystal Clean reflects the communities and customers that we serve.