Technical Services Program Manager

Jones Lang LaSalle Incorporated; Mountain View (CA); On-site; USD 192,000 - 253,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a Technical Services Program Manager to own and scale all technical service programs, including HVAC, BBM, Generator, UPS, Electrical, and Elevator programs. This role ensures full QMS documentation, SOPs, and staff training across a 100+ matrixed team.

You will oversee KPI tracking, QA/QC, and cross-functional alignment while managing OPEX/CAPEX budgets and financial accruals in a dynamic, on-site Mountain View setting.

Qualifications

• Bachelor's degree and/or equivalent practical experience.
• 5–7+ years of program management or facilities operations.
• Experience documenting workflows in a QMS library and driving compliance.
• Experience managing operational budgets (OPEX/CAPEX) and financial accruals.

Responsibilities

• End-to-End Program Ownership & Development across HVAC, BBM, Generator, UPS, Electrical & Elevator programs.
• QMS Documentation & QA/QC: SOPs and version control for all programs.
• Training & Cross-Functional Enablement: develop and deliver training for 100+ staff.
• KPI Artifacts & Reporting: collect, track, and report KPI data and dashboards.
• Financial Management & Budgeting: manage OPEX/CAPEX budgets and accruals.

Skills

HVAC systems

Electrical systems

Generators

UPS systems

KPI tracking/reporting

Education

Bachelor's degree in Facilities Management / Engineering / Business Administration or related field

Job description

**Technical Services Program Manager****What this job involves**As the **Technical Services Program Manager**, you will act as the operational backbone and \"right hand\" to the Director, taking complete ownership of building, scaling, and maintaining all technical service programs from the ground up. In this hands-on, high-impact role, you will be responsible for translating high-level strategy into structured, day-to-day execution across the portfolio.Your core mission is to ensure every technical program—including the HVAC Program, Base Building Maintenance (BBM), Generator, UPS, Electrical, and Elevator programs—is fully documented in the Quality Management System (QMS), rigorously trained across a 100+ member matrixed staff, and continuously monitored through robust QA/QC and KPI tracking. If you thrive on building operational frameworks, driving compliance, and ensuring cross-functional alignment between technical and non-technical teams, this is your opportunity to shape the standard of excellence.**Key Responsibilities****End-to-End Program Ownership & Development:**Build, design, and scale new technical services programs from the ground up, aligning them with incentive KPIs, operational requirements, and evolving client needs.Oversee the lifecycle of all core programs, including HVAC, BBM, Generator, UPS, Electrical, and Elevator programs.**QMS Documentation & QA/QC:**Own the documentation of all technical programs within the QMS library, establishing clear standard operating procedures (SOPs) and version control.Partner with program leads to conduct regular Quality Assurance and Quality Control (QA/QC), modifying workflows dynamically as client or site requirements change.**Training & Cross-Functional Enablement:**Collaborate with interdependent teams to design, develop, and deliver comprehensive training modules on program details.Ensure 100% adherence and knowledge transfer across the entire 100+ matrixed staff, covering both technical and non-technical personnel.**KPI Artifacts & Reporting:**Own the collection, tracking, and reporting of all KPI artifacts across technical services, providing clear performance insights and accountability dashboards.**Financial Management & Budgeting:**Manage and maintain financial accruals, OPEX, and CAPEX budgets for all technical services within your scope, ensuring accurate forecasting, cost control, and fiscal alignment.**Requirements****Education & Experience:**Bachelor's degree in Facilities Management, Engineering, Business Administration, or a related field (or equivalent practical experience).5–7+ years of experience in program management, technical operations, or facilities maintenance.Proven experience building operational programs from the ground up, documenting workflows in a QMS library, and driving compliance.Experience managing operational budgets (OPEX/CAPEX) and financial accruals.**Skills & Competencies:**Strong technical literacy across HVAC, electrical systems, generators, UPS, and critical building infrastructure.Exceptional training and presentation skills, with a track record of enabling both technical and non-technical teams.Strong command of KPI tracking, data reporting, and continuous improvement methodologies (QA/QC).Outstanding organizational skills and the ability to collaborate effectively across a large, matrixed team environment.**Work Arrangement:****Location:** On-site position (Preferred locations: San Francisco / Mountain View).**Travel:** Up to 25% within the Bay AreThis position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. **Expected compensation for this position:** 192,300.00 – 252,780.00 USD per year *Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.* **Location:**On-site –Mountain View, CA If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!