Technical Services Program Manager: Build & Scale Programs

Jones Lang LaSalle Incorporated; Mountain View (CA); On-site; USD 192,000 - 253,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a Technical Services Program Manager to own and scale all technical service programs, including HVAC, BBM, Generator, UPS, Electrical, and Elevator programs. This role ensures full QMS documentation, SOPs, and staff training across a 100+ matrixed team.

You will oversee KPI tracking, QA/QC, and cross-functional alignment while managing OPEX/CAPEX budgets and financial accruals in a dynamic, on-site Mountain View setting.

Qualifications

• Bachelor's degree and/or equivalent practical experience.
• 5–7+ years of program management or facilities operations.
• Experience documenting workflows in a QMS library and driving compliance.
• Experience managing operational budgets (OPEX/CAPEX) and financial accruals.

Responsibilities

• End-to-End Program Ownership & Development across HVAC, BBM, Generator, UPS, Electrical & Elevator programs.
• QMS Documentation & QA/QC: SOPs and version control for all programs.
• Training & Cross-Functional Enablement: develop and deliver training for 100+ staff.
• KPI Artifacts & Reporting: collect, track, and report KPI data and dashboards.
• Financial Management & Budgeting: manage OPEX/CAPEX budgets and accruals.

Skills

HVAC systems

Electrical systems

Generators

UPS systems

KPI tracking/reporting

Education

Bachelor's degree in Facilities Management / Engineering / Business Administration or related field

Job description

Jones Lang LaSalle Incorporated is seeking a Technical Services Program Manager to own and scale all technical service programs, including HVAC, BBM, Generator, UPS, Electrical, and Elevator programs. This role ensures full QMS documentation, SOPs, and staff training across a 100+ matrixed team.

You will oversee KPI tracking, QA/QC, and cross-functional alignment while managing OPEX/CAPEX budgets and financial accruals in a dynamic, on-site Mountain View setting.