Technical Services Manager - Customer Supplier Assurance

Kettle Cuisine, LLC.; Lynn (MA); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Comprehensive benefits package

Performance bonus

Job summary

Kettle Cuisine is seeking a Technical Services Manager — Customer Supplier Assurance to own the technical administration of customer and co-manufacturer commitments. You will translate contracts, audit standards, and supplier expectations into clear internal actions with defined owners and timely responses.

The role requires a Bachelor’s in a related field and 7+ years in customer quality or food manufacturing, with strong project-management and stakeholder skills.

Qualifications

• Bachelor’s degree in Food Science, Food Safety, Quality, Regulatory Affairs, Supply Chain, or a related field; equivalent relevant experience may be considered.
• Seven or more years of experience in customer quality, supplier assurance, technical services, quality systems, or food manufacturing.
• Experience interpreting customer contracts and technical standards; supporting customer audits, CAPA, and cross-functional projects.
• Working knowledge of SQF/GFSI systems, HACCP/Preventive Controls, supplier approval, change control, and food-manufacturing operations.
• Strong written and verbal communication, project-management, prioritization, and stakeholder-management skills.

Responsibilities

• Coordinate review and administration of customer contracts, codes of practice, supplier manuals, audit standards, and change-notification requirements, including bid-sheet quality documentation, customer questionnaires, vendor-compliance packages, attestations, validations, and audit responses.
• Maintain the controlled database of customer agreements, requirements, non-standard obligations, renewal dates, and notification levels.
• Translate customer expectations for raw materials, supply chain, labeling, master data, portals, into practical internal standards, programs, and guidance.
• Support onsite customer audits, technical discussions, CAPA follow-up, and closure evidence with Quality, and Food Safety owners.
• Identify gaps, non-standard requirements, timeline risks, and unclear ownership before commitments are made.
• Establish work controls, escalation paths, response timelines, and evidence requirements for customer supplier assurance.
• Report recurring risks and recommend program improvements across sites and functions.
• Set priorities, track commitments, and coach assigned team members toward consistent execution.

Skills

Communication skills

Project management

Prioritization

Stakeholder management

Analytical skills

Education

Bachelor’s degree in Food Science/related field

7+ years of related experience

Job description

At the heart of our company is a deep passion for creating fresh, healthy, and artisan-quality food that brings people together. We honor the craft of artisan cooking, using scratch-made stocks, hand-chopped herbs, and only the highest-quality ingredients, complemented by cutting-edge technology. This allows us to deliver consistently safe, exceptional products on a large scale.

But it’s not just about the food. Our culture is built on principles that shape how we grow, both as individuals and as a team. One of our core values, Honoring Development, guides us to actively seek out, celebrate, and nurture one another’s talents, strengths, and interests. By fostering each other’s growth, we strengthen our relationships and capabilities, driving both personal and professional success.

We also believe in Honoring Each Other. We surround ourselves with passionate people who share our love for great food. Through mutual respect and collaboration, we create an environment where employees are empowered to thrive, building trusting, and rewarding relationships with our clients, partners, and one another.

If you’re looking for a place where your skills, passion, and ideas can flourish, we invite you to explore the opportunities available within our dynamic and supportive team.

This role can be based out of our Lynn, MA or Savage, MD factories!!

Job Description

The Technical Services Manager — Customer Supplier Assurance owns the technical administration and follow-through of Kettle Cuisine’s customer and co-manufacturer commitments. The role translates contracts, customer standards, supplier expectations, audit requirements, and change-notification obligations into clear internal actions, assigned ownership, verification, and timely response.

Responsibilities

Customer requirements and contracts

Coordinate review and administration of customer contracts, codes of practice, supplier manuals, audit standards, and change-notification requirements, including bid-sheet quality documentation, customer questionnaires, vendor-compliance packages, attestations, validations, and audit responses.

Maintain the controlled database of customer agreements, requirements, non-standard obligations, renewal dates, and notification levels.

Translate customer expectations for raw materials, supply chain, labeling, master data, portals, into practical internal standards, programs, and guidance.

Support onsite customer audits, technical discussions, CAPA follow-up, and closure evidence with Quality, and Food Safety owners.

Leadership and collaboration

Identify gaps, non-standard requirements, timeline risks, and unclear ownership before commitments are made.

Establish work controls, escalation paths, response timelines, and evidence requirements for customer supplier assurance.

Report recurring risks and recommend program improvements across sites and functions.

Set priorities, track commitments, and coach assigned team members toward consistent execution.

Qualifications (Education / Experience / Skills)

Bachelor’s degree in Food Science, Food Safety, Quality, Regulatory Affairs, Supply Chain, or a related field; equivalent relevant experience may be considered.

Seven or more years of experience in customer quality, supplier assurance, technical services, quality systems, or food manufacturing.

Experience interpreting customer contracts and technical standards; supporting customer audits, CAPA, and cross-functional projects.

Working knowledge of SQF/GFSI systems, HACCP/Preventive Controls, supplier approval, change control, and food-manufacturing operations.

Strong written and verbal communication, project-management, prioritization, and stakeholder-management skills.

Success Measures

Customer requirements, contracts, and change-notification obligations are current, assigned, and accessible.

Customer responses, audit actions, and CAPA commitments have clear owners, due dates, evidence, and closure status.

Non-standard requirements and customer risks are identified and mitigated before launch.

Continuous improvement, year over year, in improved customer audits and scoring, risk mitigation, and efficiency to commercialization.

As a Leader Within the Kettle Cuisine Team, You Are Expected To

Model and support Kettle Cuisine’s Core Values and safety culture.

Develop individual team members and their careers.

Create a culture of accountability and performance.

Drive a focus on quality assurance and continuous improvement.

Plan work, track results, and resolve issues.

Required Attributes

Self-directed, with high integrity and sound judgment.

Able to represent Kettle Cuisine professionally with customers and internal leaders.

Organized and able to manage multiple priorities, projects, and metrics.

Strong analytical, problem-solving, and communication skills appropriate to the role.

Willing to address difficult situations with patience and respect.

Able to travel and work in manufacturing environments as required.

Pay Range for Technical Services Manager - Customer Supplier Assurance

The Technical Services Manager - Customer Supplier Assurance base pay range $100,000 - 130,000 USD/annually. The listed salary range represents Kettle Cuisine’s good faith estimate for this position and represents the minimum and maximum for new hire salaries for the Lynn, MA location only. Ranges will be reviewed on a regular basis. An employee’s rate of pay within the range is determined by their qualifications, relevant experience, and demonstrated performance over time. In addition to those factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Hiring at the maximum of the range would not be typical to allow for future and continued salary growth. The Technical Services Manager - Customer Supplier Assurance position is eligible for our comprehensive benefits package. Kettle Cuisine and all its legal entities comply with all federal, state, and local minimum wage laws.

This position is also eligible for a target bonus of 15.

Americans with Disabilities Act

Kettle Cuisine complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment.

Equal Opportunity Employer

Kettle Cuisine is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at Kettle Cuisine are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by the laws or regulations in the locations where we operate.

Kettle Cuisine will not tolerate discrimination or harassment based on any of these characteristics.

Core Values

Kettle Cuisine takes the utmost pride in its people, products and reputation. Each employee is expected to understand and live our Core Values every day.