Technical Services Manager

PrideNow; Winterville (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

PrideNow is seeking an experienced Technical Support / Engineering professional to act as the primary technical interface between customers, Customer Service, and Engineering. The role includes on-site visits and coordinating solutions across teams.

You will lead technicians and engineers, ensure compliance with SHEQ requirements, and maintain strong customer relationships while supporting equipment improvements and projects.

Qualifications

• Bachelor’s degree in Engineering or related field, or 10+ years equivalent experience.
• 8+ years of manufacturing/industrial operations experience.
• Strong knowledge of PC/PLC controls, refrigeration, and vacuum systems.
• Experience troubleshooting mechanical/electromechanical equipment and PLCs.
• Ability to read blueprints, schematics, manuals, and technical documentation.
• Experience in pharmaceutical/sterile/aseptic environments.
• Knowledge of aseptic filling equipment including vials, syringes, cartridges, isolators, and VHP.
• Proven leadership experience in industrial technical environments.
• Strong communication, customer service, and Microsoft Office skills.
• Valid driver’s license and passport required.
• Ability to travel up to 25%, including international travel.

Responsibilities

• Serve as the first point of contact for customers regarding technical issues.
• Provide timely technical solutions and troubleshooting.
• Conduct on-site customer visits to assess and resolve equipment issues.
• Coordinate technical solutions for technicians and engineers.
• Support engineering projects and equipment improvements.
• Lead and manage technicians, engineers, and administrative support.
• Maintain strong relationships with internal and external customers.
• Ensure compliance with SHEQ requirements.

Skills

Leadership

Troubleshooting

Communication

Team coordination

Customer interface

Education

Bachelor's degree in Engineering or related field

Tools

Microsoft Office

Job description

We are seeking an experienced Technical Support / Engineering professional to serve as the primary technical interface between customers, Customer Service, and Engineering.

Key Responsibilities:

• Serve as the first point of contact for customers regarding technical issues.
• Provide timely technical solutions and troubleshooting.
• Conduct on-site customer visits to assess and resolve equipment issues.
• Coordinate technical solutions for technicians and engineers.
• Support engineering projects and equipment improvements.
• Lead and manage technicians, engineers, and administrative support.
• Maintain strong relationships with internal and external customers.
• Ensure compliance with SHEQ requirements.

Required Qualifications:

• Bachelor’s degree in Engineering or related field, or 10+ years equivalent experience.
• 8+ years of manufacturing/industrial operations experience.
• Strong knowledge of PC/PLC controls, refrigeration, and vacuum systems.
• Experience troubleshooting mechanical/electromechanical equipment and PLCs.
• Ability to read blueprints, schematics, manuals, and technical documentation.
• Experience in pharmaceutical/sterile/aseptic environments.
• Knowledge of aseptic filling equipment including vials, syringes, cartridges, isolators, and VHP.
• Proven leadership experience in industrial technical environments.
• Strong communication, customer service, and Microsoft Office skills.
• Valid driver’s license and passport required.
• Ability to travel up to 25%, including international travel.

ABOUT US

PrideNow is Pride Global’s light industrial staffing organization, a distinguished division within the Pride Global network. We specialize in providing top-tier workforce solutions to the light industrial industry. Leveraging our global reach, PrideNow is committed to empowering diversity, ensuring compliance, and driving success for our clients and candidates.

We collect personal information from applicants during the recruiting, pre-offer, and offer process.

During the recruiting, pre-offer process and offer process, we may collect the following categories of personal information:

• Identifiers, such as name, address, and email address.
• Professional and Employment-Related Information, such as resume, work history, education, and qualifications.
• Information Voluntarily Provided by You in connection with the recruiting and pre-offer process.
• Sensitive Personal Information, where legally permitted and necessary, such as Social Security number and date of birth.

Personal information is collected and used for the following business purposes: evaluating qualifications and eligibility for employment; communication regarding the recruitment and application process; verifying eligibility for employment; and complying with applicable legal, regulatory, and contractual obligations.

Personal information is collected and used only as necessary, and we are committed to data minimization, privacy, and providing equal employment opportunities. We are an international organization, and personal information may be accessed or processed by authorized personnel or service providers located outside the United States, subject to appropriate safeguards. We restrict use and access to personal information to authorized personnel and service providers with confidentiality and data security obligations. We maintain administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, or disclosure.

For information about our privacy practices, please review our Privacy Policy at: https://prideglobal.com/privacy-policy

If you do not consent to the collection of such personal information, please advise us immediately in writing at [e-mail]

Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates:

Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.