Technical Services Manager (Hybrid)

PrideNow; Winterville (NC); Hybrid; USD 105,000 - 140,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) retirement plan

Life & disability insurance

Job summary

PrideNow is seeking a senior technical leader to act as the primary interface between Customer Service, Engineering, field technicians, and customers. You will manage projects, lead a team of technicians, and work across cross-functional groups to deliver reliable equipment performance and customer satisfaction.

The role requires a strong background in engineering, manufacturing operations, and aseptic or sterile processes, with willingness to travel domestically and internationally.

Qualifications

• Bachelor's degree in Engineering or related field or 10+ years of equivalent technical experience.
• 8+ years of manufacturing operations experience including engineering, purchasing, materials control, technical support or administration.
• Experience with PC/PLC-controlled systems, refrigeration systems, and vacuum systems.
• Ability to read and interpret blueprints, electrical schematics, equipment manuals, and technical documentation.
• Willingness to travel ~25% domestically and internationally; valid passport and driver’s license.
• Strong leadership, communication, and interpersonal skills.

Responsibilities

• Serve as the first point of contact for customers requiring technical assistance, troubleshooting, and issue resolution.
• Provide timely, accurate technical solutions for customer equipment and process issues.
• Conduct on-site customer visits to evaluate equipment and gather information for solutions.
• Lead and manage a team of technicians, engineers, and administrative staff.
• Collaborate with cross-functional teams to identify equipment improvements and long-term solutions.
• Support domestic and international customers with high standard of technical service.
• Promote safety culture (SHEQ) among employees, contractors, visitors, and customers.
• Travel as needed to support customer requirements and field projects.
• Develop spare parts and change-parts packages with Product Line Management.
• Direct, coordinate, and manage technical solutions for field technicians and engineers.
• Maintain and expand technical knowledge through continued education and certifications.

Skills

Leadership

Troubleshooting

Communication

Project management

Travel readiness

Reading blueprints

Mechanical knowledge

PLC control systems

Sterile/aseptic manufacturing

SHEQ/compliance

Customer service

Cross-functional collaboration

Technical coordination

Education

Bachelor's degree in Engineering or related field

10+ years of equivalent technical experience

8+ years manufacturing operations experience

Tools

Microsoft Office

Job description

Pay Rate Range: $105,000 - $140,000/year, depending on experience

Job Type: Full-Time - HYBRID

Responsibilities:

• Serve as the first point of contact for customers requiring technical assistance, troubleshooting, and issue resolution.
• Provide timely, accurate, and effective technical solutions for customer equipment and process issues.
• Conduct on-site customer visits to evaluate equipment, gather technical information, and determine appropriate solutions.
• Serve as the primary technical interface between Customer Service, Engineering, field technicians, and customers.
• Work with Product Line Management to develop spare parts and change-parts packages.
• Perform project-related engineering activities in support of Customer Service projects.
• Communicate equipment improvements, upgrades, modifications, and replacement options for obsolete components.
• Direct, coordinate, and manage technical solutions for field technicians and engineers.
• Apply product and process knowledge to improve equipment performance, reliability, and customer satisfaction.
• Lead and manage a team of technicians, engineers, and administrative support personnel.
• Support customers and internal teams in resolving complex mechanical, electrical, electro-mechanical, and process-related challenges.
• Promote a strong culture of Safety, Health, Environment, and Quality (SHEQ) among employees, contractors, visitors, and customers.
• Maintain and expand technical knowledge through continuing education, seminars, certifications, training, and industry development.
• Collaborate with cross-functional teams to identify equipment improvements and develop effective long-term solutions.
• Support domestic and international customers while maintaining a high standard of technical service and professionalism.

Requirements:

• Bachelor's degree in Engineering or a related technical field OR 10+ years of equivalent technical experience.
• 8+ years of manufacturing operations experience, including engineering, purchasing, materials control, technical support, or administration.
• Strong understanding of industrial manufacturing environments and production equipment.
• Experience with PC/PLC-controlled systems, refrigeration systems, and vacuum systems.
• Proven ability to troubleshoot complex mechanical and electro-mechanical equipment, including PLC-controlled systems.
• Ability to read and interpret blueprints, electrical schematics, equipment manuals, and technical documentation.
• Working knowledge of mechanical and electrical tools used in pharmaceutical maintenance and technical support.
• Strong customer service, communication, leadership, and interpersonal skills.
• Proficiency with Microsoft Office applications.
• Proven leadership experience in an industrial technical environment, such as maintenance, engineering, or technical service.
• Experience working with both internal and external customers.
• Experience working in multicultural and/or international environments.
• Experience supporting equipment in sterile or aseptic manufacturing environments.
• Knowledge of aseptic filling equipment, including vials, syringes, cartridges, isolators, and VHP systems.
• Ability to work independently while managing multiple technical priorities and customer needs.
• Must be comfortable with short-notice travel when customer requirements arise.
• Ability to travel approximately 25% of the time, or approximately one week per month.
• Willingness and ability to travel domestically and internationally.
• Valid driver's license and passport required.

ABOUT US:

PrideNow is Pride Global's light industrial staffing organization, a distinguished division within the Pride Global umbrella.

Aligned with the overarching mission of Pride Global, we specialize in delivering top-tier human resources and workforce solutions to the light industrial industry. Leveraging the strength of our global network, PrideNow is dedicated to empowering diversity, ensuring compliance, and driving unparalleled success for businesses. As part of the Pride Global family, we bring forth a commitment to excellence and a comprehensive approach to meeting the unique staffing needs of our clients worldwide. Welcome to PrideNow, where our local expertise seamlessly integrates into the global excellence of Pride Global, shaping a future of dynamic workforce solutions.

BENEFITS DISCLOSURE:

Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - offer eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

EEO STATEMENT:

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

PrideGlobal and its affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations:

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates:

Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.