Technical Services Manager

Agiliti Health, Inc.; Riverside (MO); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid Time Off

Daily Pay program

Wellness programs

Job summary

Agiliti Health, Inc. in Riverside, Missouri, seeks a Technical Services Manager I to lead a multi-state biomedical and field service team.

You will set strategic direction, oversee day-to-day operations, and ensure high service quality for customers. This role partners with divisional leaders to drive revenue growth, manage equipment records and maintenance, and control costs while building a culture of accountability, safety, and continuous improvement.

Qualifications

• Leadership and people management
• Strategic thinking and direction
• Customer relationship management
• Revenue growth focus
• Budget and cost control
• Compliance and safety
• Process improvement
• Staff development and coaching

Responsibilities

• Lead and manage day-to-day operations of a technical services team supporting customers across a multi-state territory
• Provide strategic direction to achieve individual, team, and organizational performance goals
• Act as primary customer contact to maintain strong relationships, resolve critical issues, and ensure high service quality
• Partner with Divisional Directors, Account Executives, Operations Managers, and service teams to drive revenue growth, cost containment, and service expansion
• Manage customer equipment records, service schedules, and contract data within company systems
• Oversee preventive maintenance, repairs, parts inventory, and equipment lifecycle management
• Ensure compliance with equipment recalls, upgrades, regulatory requirements, and documentation standards
• Monitor service expenses, inventory, technician productivity, and fleet compliance
• Manage internal requisitions, purchase orders, and parts/supply inventory
• Maintain accurate documentation for billing and regulatory compliance
• Support district operations and step in for Operations leadership as needed
• Recruit, train, coach, and develop technical staff, including ongoing performance feedback and career development
• Foster a culture of accountability, teamwork, continuous improvement, and safety
• Manage and maintain operational budgets and financial performance expectations
• Proactively identify and implement continuous improvement initiatives
• Perform additional duties as assigned

Job description

Who We Are

Agiliti is a leading provider of medical equipment management solutions, helping healthcare organizations deliver safe, high-quality, and cost-effective patient care. Our teams ensure critical equipment is ready, reliable, and available when it matters most. We are committed to operational excellence, customer partnership, and developing strong leaders who drive performance across regions.

What's in it for You?

• Leadership Impact: Manage and develop a team of 11 technicians across Kansas, Western Missouri, and Northern Arkansas
• Strategic Role: Influence operational performance, customer satisfaction, and revenue growth
• Career Advancement: Opportunities to grow within a national healthcare services organization
• Competitive Compensation: Salary + performance incentives
• Comprehensive Benefits: Medical, dental, vision, 401(k), PTO, and more
• Autonomy: Lead regional operations with strong support from senior leadership

What You Will Do in This Role?

As a Technical Services Manager, you will provide overall strategic direction, leadership, and management for biomedical and field service technicians within your assigned region.

• Lead and manage day-to-day operations of a technical services team supporting customers across a multi-state territory
• Provide strategic direction to achieve individual, team, and organizational performance goals
• Act as primary customer contact to maintain strong relationships, resolve critical issues, and ensure high service quality
• Partner with Divisional Directors, Account Executives, Operations Managers, and service teams to drive revenue growth, cost containment, and service expansion
• Manage customer equipment records, service schedules, and contract data within company systems
• Oversee preventive maintenance, repairs, parts inventory, and equipment lifecycle management
• Ensure compliance with equipment recalls, upgrades, regulatory requirements, and documentation standards
• Monitor service expenses, inventory, technician productivity, and fleet compliance
• Manage internal requisitions, purchase orders, and parts/supply inventory
• Maintain accurate documentation for billing and regulatory compliance
• Support district operations and step in for Operations leadership as needed
• Recruit, train, coach, and develop technical staff, including ongoing performance feedback and career development
• Foster a culture of accountability, teamwork, continuous improvement, and safety
• Manage and maintain operational budgets and financial performance expectations
• Proactively identify and implement continuous improvement initiatives
• Perform additional duties as assigned

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti's investigation of such reports.  Affirmative Action Policy Statements

You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.

Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs.

Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.

If you require assistance with your application, please contact [e-mail].

Primary Job Location: Kansas City District

Additional Locations (if applicable):

Job Title: Technical Services Manager I

Company: Agiliti

Location City: Riverside

Location State: Missouri