Technical Services Manager

Core Education; Greensboro (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Core Education seeks a Technical Services Manager to oversee the IT services and infrastructure supporting Greensboro College. You will lead a small team, ensure reliable systems, and drive digital transformation aligned with the college's mission.

You’ll manage uptime, vendor contracts, and security controls while delivering data-driven insights to campus stakeholders. This role is based on the Greensboro campus and requires after-hours availability.

Qualifications

• Requires degree in IT or related field with 3+ years supporting enterprise IT infrastructure
• Experience with Windows Server, Microsoft 365, Active Directory, DHCP, and virtualization
• Proven ability to manage vendor relationships, licensing, and procurement
• Strong analytical, communication, and cross-team collaboration skills
• Experience leading IT teams and delivering data-driven IT improvements

Responsibilities

• Maintain 99%+ uptime of IT infrastructure including networks, servers, security, and end-user devices
• Lead a small IT team and guide campus digital transformation and vendor management
• Develop and enforce IT policies, standards, and security controls across campus
• Deliver data-driven reports to stakeholders on IT performance and value
• Coordinate maintenance windows and after-hours support for critical systems
• Oversee asset inventory and license compliance
• Research and implement new technologies to improve operations

Skills

IT infrastructure management

Vendor management

Team leadership

Data analytics

Project management

Education

Bachelor's degree in Information Technology or related field

PMP or similar project management certification

Security certification (Security+, CISSP, CEH, or equivalent)

ITIL Foundation certification or higher

Tools

Windows Server

Microsoft 365

Active Directory

DHCP

Virtualization technologies

VPNs

Firewalls

Job description

Core Education is a dynamic organization dedicated to transforming the business model of higher education through innovative programs and partnerships. We work collaboratively with colleges and universities to enhance learning experiences, promote student success, and drive positive outcomes.

About the role

Core Education is seeking a Technical Services Manager to lead the operation and continuous improvement of our information technology services and infrastructure at Greensboro College. This role is a critical bridge between technology and the campus community - driving innovation, ensuring reliable systems, and directly supporting our mission of student empowerment and achievement.

You’ll oversee the day-to-day performance of our IT infrastructure, lead a small team of technical professionals, and help guide the college's digital transformation through smart technology adoption and vendor management.

What you'll do

• Maintain 99%+ uptime of critical IT infrastructure - networks, servers, security systems, and end-user devices - through proactive monitoring, optimization, and incident response
• Research, evaluate, and implement modern technologies that measurably improve business and academic operations
• Manage technology procurement and vendor relationships, negotiating contracts and ensuring compliance with licensing agreements and service level standards
• Develop and enforce IT policies, procedures, and technical standards that strengthen security, efficiency, and the user experience across campus
• Lead and develop a team of technical professionals (Network Administrator and Technical Support Specialist), building a culture of technical excellence and service
• Deliver data-driven reporting and analytics that inform technology strategy and demonstrate the value of IT to college stakeholders
• Troubleshoot and resolve complex issues across network infrastructure, hardware, software, and telecommunications
• Maintain an accurate inventory of software licenses and hardware assets, tracking renewals and ensuring compliance
• Coordinate scheduled maintenance and manage after-hours support for time-sensitive projects

Qualifications

Required:

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent combination of training and experience)
• 3+ years of hands-on experience supporting enterprise IT infrastructure and services
• Demonstrated experience with Windows Server environments, Microsoft 365, Active Directory, DHCP, and virtualization technologies
• Proven experience with VPNs, firewalls, and network security technologies
• Background in software procurement, licensing management, and vendor coordination
• Experience with data systems, reporting tools, and analytics

Preferred:

• PMP or similar project management certification
• Security certification (Security+, CISSP, CEH, or equivalent)
• ITIL Foundation certification or higher
• Previous supervisory or team leadership experience

Skills That Will Help You Succeed

• Strong analytical and systematic troubleshooting skills
• Excellent communication with both technical and non-technical audiences
• Ability to prioritize competing demands and manage projects to deadline
• Self-motivated, with a strong sense of ownership and accountability
• A collaborative team player who's equally comfortable working independently
• A customer-service mindset - patient and empathetic with end users
• A continuous-learning mentality in a fast-changing technology landscape
• Based on the Greensboro College campus in Greensboro, NC
• Occasional evening and weekend work for system maintenance, upgrades, and urgent support needs
• Availability for after-hours emergency response as needed
• Ability to lift/move IT equipment up to 50 lbs, and to access network infrastructure in server rooms, under desks, or via ladder