Technical Services Librarian (Washington DC Onsite)

ProEdge Services; Washington, Baltimore (District of Columbia, MD); On-site; USD 70,000 - 110,000; Full time

Job summary

ProEdge Services in Washington, DC seeks a Librarian to provide high-level library technical services to internal clients across the organization. The role emphasizes reference service, KM system support, and access to diverse research databases.

You will troubleshoot connectivity issues, help design library web pages, and contribute to new programming and services while managing subscriptions and database renewals. Strong knowledge of SharePoint, ILS, and Gen AI is expected.

Qualifications

• Master's degree in Library Science (ALA accredited)
• 3+ years of experience
• Expertise in legal research a plus
• Expertise in searching the Web and commercial database services (Lexis-Nexis, Westlaw, EBSCOhost, Factiva)
• Expertise in using SharePoint (Modern) for web authoring, Knowledge Management systems, ILS, Chatbot, Canva, and MS Suite
• Knowledge of emerging technologies including Gen AI
• Ability to synthesize and provide actionable information on research findings
• Ability to work independently, within a collaborative structure, and in a high-production environment
• Ability to prioritize, adapt to new procedures, and work under short deadlines
• Excellent analytical, project management, and organizational skills and attention to detail
• Strong interpersonal and communication skills

Responsibilities

• Monitors and responds to Ask a Librarian email requests and provides in-person reference service
• Supports operations and administration of KM system and research databases
• Troubleshoots connectivity issues: user support, authentication, database and e-journal changes, subscription platform changes, network and IP issues
• Assists in building, authoring, and designing library web pages
• Supports development of new library programming, products, and services
• Manages and serves as contact for assigned databases and subscription renewals
• Assists in library overview and instruction sessions, creating user guides, videos, and tutorials
• Supports maintenance of current library chatbot and implementation of new versions
• Creates and maintains library resource guides (LibGuides)
• Participates in special projects and other duties as assigned

Skills

Librarian experience

Legal research

Web research

Gen AI knowledge

Synthesis of findings

Independent work

Communication skills

Project management

Organizational skills

Education

Master's in Library Science (ALA accredited)

Tools

SharePoint (Modern)

Knowledge Management systems

Integrated Library Systems (ILS)

Chatbot

Canva

MS Suite / Office

Job description

We are looking for a Librarian who can provide high-level library technical services to internal clients across the client organization.

Job Responsibilities

• Monitors and responds to "Ask a Librarian" email information requests and provides in-person reference service in the physical library
• Supports the operations and administration of the organization's internal Knowledge Management system and other research databases
• Troubleshoots and resolves complex connectivity issues: user support, authentication, database and e-journal changes, subscription platform changes, network, and IP issues
• Assists in building, authoring, and designing library web pages
• Supports the development of new library programming, products, and services
• Manages and serves as a point of contact for assigned databases and subscription and contract renewals
• Assists in giving library overview and instruction sessions, creating user guides, videos, and tutorials as needed
• Supports the maintenance of the current library chatbot and the implementation of new versions
• Creates, develops, and maintains library resource guides (using LibGuides)
• Participates in special projects and other duties as assigned

Required Qualifications

• Master's degree in Library Science (ALA accredited)
• 3+ years of experience
• Expertise in legal research (a plus)
• Expertise in searching the Web and commercial database services such as Lexis-Nexis, Westlaw, EBSCOhost, and Factiva
• Expertise in using SharePoint (Modern – for web authoring), Knowledge Management systems, Integrated Library Systems (ILS), Chatbot, graphic design tools (Canva), and MS Suite of tools
• Knowledge of emerging technologies including Gen AI
• Ability to synthesize and provide actionable information on research findings
• Ability to work independently, within a collaborative structure, and in a high-production environment
• Ability to prioritize, adapt to new procedures, and work well under short deadlines
• Excellent analytical, project management, and organizational skills and attention to detail
• Strong interpersonal and communication skills