Technical Services Lead - Manufacturing & Pharma

PrideNow; Winterville (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

PrideNow in North Carolina is seeking an experienced Technical Services Manager to lead technical support for industrial and pharmaceutical manufacturing equipment. You will bridge Customer Service, Engineering, and field technicians while coordinating solutions to complex equipment and process issues.

The ideal candidate has a strong background in manufacturing operations, PLC-controlled systems, mechanical and electrical troubleshooting, and proven leadership.

Qualifications

• Bachelor's degree in Engineering or related field or 10+ years of equivalent technical experience.
• 8+ years of manufacturing operations experience including engineering, purchasing, materials control, technical support, or administration.
• Experience with PC/PLC-controlled systems, refrigeration, and vacuum systems.
• Proficient reading of equipment manuals and technical documentation.
• Strong communication, customer service, and leadership skills.

Responsibilities

• Serve as the first point of contact for customers requiring technical assistance and issue resolution.
• Provide timely, accurate, and effective technical solutions to customer equipment and process issues.
• Conduct on-site customer visits to evaluate equipment and determine solutions.
• Collaborate with Product Line Management to develop spare parts and change-parts packages.
• Act as the primary technical interface between Customer Service, Engineering, and customers.
• Lead project-related engineering activities to support Customer Service projects.
• Promote equipment improvements, upgrades, and replacement options for obsolete components.
• Direct and manage technical solutions for technicians and engineers.
• Apply product knowledge to improve equipment performance and reliability.
• Lead and manage a team of technicians, engineers, and admin staff.
• Foster a culture of Safety, Health, Environment, and Quality (SHEQ).
• Maintain and expand technical knowledge through training and certifications.
• Support customers and internal teams in resolving complex mechanical, electrical, and process-related challenges.

Skills

Manufacturing operations

Industrial equipment

PLC systems

Mechanical troubleshooting

Electrical troubleshooting

Technical support

Leadership

Customer communication

Multicultural experience

Sterile manufacturing

Education

Bachelor's degree in Engineering or related field

Tools

Microsoft Office

Job description

PrideNow in North Carolina is seeking an experienced Technical Services Manager to lead technical support for industrial and pharmaceutical manufacturing equipment. You will bridge Customer Service, Engineering, and field technicians while coordinating solutions to complex equipment and process issues.

The ideal candidate has a strong background in manufacturing operations, PLC-controlled systems, mechanical and electrical troubleshooting, and proven leadership.