Technical Services Engineer - Solar Tracking Solutions

Nextpower LLC, USA; Fremont (CA); On-site; USD 100,000 - 110,000; Full time

Job summary

Nextpower LLC in Fremont, California, is seeking a Technical Service Engineer to provide technical support for Nextpower's solar tracking systems worldwide. You will interface with customers to plan network configurations, commission projects, and troubleshoot issues on site and remotely, while training personnel and contributing to product development.

The role requires strong problem-solving, superb communication, and up to 20% travel, with an annual salary range of $100,000–$110,000 for

Qualifications

• Bachelor's degree in Mechanical/Industrial or equivalent power generation and commissioning experience.
• Experience supporting Utility-scale and DG projects.
• Experience with power generation troubleshooting and controls systems.
• Experience with solar tracking systems.
• Knowledge of PV technology and its applications.
• Proficiency with Microsoft Office.
• Proficiency with Salesforce Service Cloud.
• Strong customer service and communication skills.
• Willingness to travel up to 20%.

Responsibilities

• Provide technical support for mechanical, electrical, quality, communication, and installation issues for Nextpower's customers worldwide.
• Interface with customers or installers to plan network configuration and adjust field equipment to meet plans.
• Interface with field personnel to commission projects and troubleshoot problems.
• Test and commission Nextpower tracker installations and train onsite staff and partner companies.
• Provide tracker controller expertise and support controller commissioning and ongoing maintenance.
• Manage controller commissioning process for customer acceptance and warranty placement.
• Support product development, sales, and marketing as requested.
• Schedule onsite training, maintenance programs, subcontractor training, quality control.
• Develop reports, service proposals, and procedure manuals; create PowerPoint presentations.

Skills

Customer service

Communication skills

Renewable energy knowledge

PV technology knowledge

Microsoft Office

Salesforce Service Cloud

O&M experience

Travel willingness

Education

Bachelor’s degree in Mechanical/Industrial or equivalent power generation and commissioning experience

Tools

Salesforce Service Cloud

Job description

Nextpower LLC in Fremont, California, is seeking a Technical Service Engineer to provide technical support for Nextpower's solar tracking systems worldwide. You will interface with customers to plan network configurations, commission projects, and troubleshoot issues on site and remotely, while training personnel and contributing to product development.

The role requires strong problem-solving, superb communication, and up to 20% travel, with an annual salary range of $100,000–$110,000 for