Technical Services Engineer - Remote, North America

Isola Group; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

Isola Group is seeking a Technical Services Engineer to join our customer-facing team on the West Coast. You will bridge technical expertise with commercial execution, supporting strategic accounts through evaluation, adoption, and ongoing use of Isola materials.

Ideal for engineers who want to grow at the intersection of technology, customers, and business. Roles vary by experience from Engineer I to Engineer II, with opportunities to lead technical relationships and qualification activity

Qualifications

• Bachelor's degree in a technical discipline; equivalent relevant experience may be considered.
• Engineer I: 0–2 years of relevant experience; new grads encouraged.
• Engineer II: 2–5 years of engineering, applications, technical service, manufacturing, or customer-support experience.
• Willingness to travel regularly to customer locations and industry events.
• Strong problem-solving and clear written/verbal communication skills.

Responsibilities

• Provide responsive technical support to strategic accounts before, during, and after product evaluation and adoption.
• Partner with Sales to understand customer requirements, translate needs into solutions, and support account growth.
• Support customer product evaluations, qualifications, trials, and introductions by coordinating technical information, samples, data, testing, and follow-up actions.
• Investigate customer technical questions and product-performance concerns; gather facts and coordinate resolution with Quality, Ops, R&D, and Product teams.
• Develop knowledge of Isola materials and PCB fabrication processes; communicate concepts clearly to technical and commercial audiences.
• Prepare and deliver product presentations, technical updates, and customer training with growing independence.
• Document customer activity and qualification status in systems and maintain cross-functional communication.
• Identify recurring customer needs and feed insights back to optimize product, quality, and commercial decisions.
• Build trusted relationships across customer teams while demonstrating urgency and ownership.

Skills

Problem solving

Communication

Learning agility

Multi-tasking

Education

Bachelor's degree in a technical field

Tools

CRM software

Data systems

Job description

Isola, an industry leader in global materials sciences whose mission is improve life by enabling innovation in electronic products, is hiring a Technical Services Engineer.

Location Preference: West Coast

Territory Coverage: West Coast-focused account coverage with extensive travel throughout the region.

THE ROLE

The Technical Services Engineer is a customer-facing engineering role that connects technical expertise with commercial execution. The position supports strategic accounts by helping customers understand, evaluate, qualify, and successfully use Isola products. Working alongside Sales, Product Management, Quality, Operations, and experienced technical resources, the engineer builds practical knowledge of printed circuit board materials and applications while strengthening customer relationships and business acumen.

This role is designed for an engineer who wants to grow at the intersection of technology, customers, and business. Engineer I and Engineer II placement will reflect the individual’s experience, technical depth, and ability to work independently.

KEY RESPONSIBILITIES

• Provide responsive technical support to strategic accounts before, during, and after product evaluation and adoption.
• Partner with Sales to understand customer requirements, translate technical needs into solutions, and support account growth and retention.
• Support customer product evaluations, qualifications, trials, and introductions by coordinating technical information, samples, data, testing, and follow-up actions.
• Investigate customer technical questions and product-performance concerns; gather facts, organize data, and coordinate resolution with Quality, Operations, R&D, Product Management, and other subject-matter experts.
• Develop working knowledge of Isola materials, PCB fabrication processes, customer applications, and competitive technologies; communicate technical concepts clearly to both technical and commercial audiences.
• Prepare and deliver product presentations, technical updates, application guidance, and customer training with increasing independence as capability develops.
• Document customer activity, technical projects, qualification status, risks, and follow-up actions in the appropriate business systems and maintain disciplined communication with internal partners.
• Identify recurring customer needs, application trends, and product feedback and bring insights back to the organization to support product, quality, and commercial decisions.
• Build trusted relationships across customer engineering, quality, operations, and procurement teams while demonstrating urgency, ownership, and professional follow-through.
• Participate in customer visits, industry events, internal training, and cross-functional projects that accelerate technical and commercial development.

EARLY CAREER DEVELOPMENT

• Build a strong foundation in laminate and prepreg technology, PCB fabrication, customer applications, and Isola’s product portfolio.
• Develop consultative customer skills: asking effective questions, diagnosing needs, presenting recommendations, and communicating with confidence.
• Learn to manage technical projects and customer issues from initial request through resolution with clear ownership and follow-through.
• Progress from supported customer interactions to independent ownership of technical relationships and qualification activity.
• Build commercial awareness by understanding how technical support contributes to customer retention, new opportunities, specifications, and revenue growth.

QUALIFICATIONS

• Bachelor's degree in Materials Science, Chemical Engineering, Chemistry, Mechanical Engineering, Electrical Engineering, or a related technical discipline; equivalent relevant experience may be considered.
• Engineer I: typically 0-2 years of relevant experience. New graduates with strong internships, co-ops, laboratory, manufacturing, or customer-facing technical experience are encouraged to apply.
• Engineer II: typically 2-5 years of relevant engineering, applications, technical service, manufacturing, quality, or customer-support experience with demonstrated ability to work more independently.
• PCB, electronics materials, composites, semiconductor, chemical processing, or advanced manufacturing experience is helpful but not required for Engineer I.
• Strong problem-solving and analytical skills, with the ability to organize data and translate technical information into practical recommendations.
• Clear written and verbal communication skills and an interest in working directly with customers.
• Curiosity, learning agility, initiative, and willingness to ask questions and seek expertise when needed.
• Ability to collaborate across functions and manage multiple priorities with reliable follow-through.
• Comfort using standard business applications and learning CRM, reporting, and technical data systems.
• Ability and willingness to travel regularly to customer locations, company facilities, and industry events.

PERFORMANCE EXPECTATIONS

• Customers receive timely, accurate, and practical technical support.
• Product evaluations and qualifications are well coordinated, documented, and advanced with appropriate urgency.
• Technical issues are clearly defined, escalated appropriately, and followed through to resolution.
• Sales and technical teams operate with shared customer information, priorities, and action plans.
• The engineer demonstrates measurable growth in technical knowledge, customer confidence, independence, and commercial understanding.

This is a safety-sensitive role. All offers are contingent upon satisfactory completion of a pre-employment background investigation and drug screening.