Technical Services Engineer - Onshape

Onshape; Boston, Northern (MA, KY); Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with company match

Commuter subsidy

Job summary

Onshape is seeking a Technical Services Engineer in Boston, MA. You will master the Onshape product, becoming an expert resource for customers and internal teams. The role emphasizes strong communication, issue resolution, and developing demo content to support post-sales success.

The ideal candidate has 1–3 years in mechanical engineering or customer-facing support, with CAD/PLM familiarity and a technical degree. This on-site role offers competitive compensation and benefits.

Qualifications

• Experience with mechanical CAD software (Onshape, SOLIDWORKS, Autodesk Inventor, Creo, Siemens NX, etc.)
• Bachelor's degree in Mechanical, Industrial, or Electrical Engineering or technical equivalent
• Strong troubleshooting and written/verbal communication skills

Responsibilities

• Master our Onshape product and become an expert user.
• Act as a product expert, addressing questions from customers.
• Expand our demonstration content library and resources.

Skills

Mechanical CAD software experience

Customer support experience

Excellent communication

Education

Bachelor's degree in Mechanical, Industrial, or Electrical Engineering

Tools

PDM/PLM tools (SolidWorks PDM, Arena, Windchill, Vault, Teamcenter)

CAM/FEA/CFD software familiarity

Job description

## Technical Services Engineer - OnshapeApply: Boston, MA, USA: Full time: Posted 2 Days Ago: JR112841Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.**Role Overview:** We are seeking an energetic, skilled individual for a specialist-level position on the Onshape Post Sales Technical Services team. The ideal candidate will have 1-3 years of experience in mechanical engineering or working closely with customers in a support role. Experience in the CAD/PDM space, with a reseller or direct with a vendor, is a plus. **Key Responsibilities:*** Master our product and become an expert user.* Act as a product expert, addressing questions from customers.* Expand our ever-growing library of demonstration content.**Required Skills:*** Experience with mechanical CAD software (Onshape, SOLIDWORKS, Autodesk Inventor, Creo, Siemens NX, etc.)* Experience in troubleshooting customer requirements and engineering processes.* Excellent written and verbal communication skills.* Bachelor's Degree in Mechanical, Industrial, or Electrical Engineering, or a technical equivalent.**Preferred Skills:*** Experience and familiarity with PDM or PLM products (SOLIDWORKS PDM, Arena, Windchill, Autodesk Vault, Siemens Teamcenter)* Experience with engineering software such as CAM, FEA/CFD, ECAD. PTC carefully considers a wide variety of factors when determining compensation. The anticipated annual salary range for this position is between $75,000 - $85,000. The salary range reflects a good-faith estimate of compensation at the time of posting. Actual compensation may vary based on a candidate's skills, qualifications, experience, and location. Additionally, candidates may be eligible for a performance-based bonus. Employees also have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP), which allows for the purchase of discounted PTC stock. Certain roles may also be eligible for participation in our equity programs. Employees may be eligible for medical, dental and vision insurance, paid time off and sick leave, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and, if you are an office-assigned employee, a generous commuter subsidy. All total rewards and benefits programs are subject to applicable plan eligibility and other terms and conditions. For more information about PTC’s comprehensive benefits, please visit our Careers Page.PTC recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. This position is not eligible for employment-based immigration sponsorship. Applicants must be authorized to work in the United States without requiring current or future sponsorship from PTC.At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.For more information about PTC’s comprehensive benefits and our AI usage, please visit our Careers Page (https://www.ptc.com/en/careers/united-states-careers). Applications will be accepted on an on-going basis until the opportunity is filled.PTC endeavors to make ptc.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact PTC's Talent Acquisition team at [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.