Technical Services Engineer – Infrastructure & Cloud (Kubernetes)

United States Digital Space LLC; Palo Alto (CA); Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Employee affinity groups

Generous parental leave policy

Fertility assistance

Job summary

United States Digital Space LLC in Palo Alto, CA, is seeking a Technical Services Engineer to provide exceptional support to our customers while working in a dynamic environment. You’ll troubleshoot complex issues and collaborate closely with large clients to ensure smooth implementations and optimal performance of our products.

The ideal candidate will have strong diagnostic skills, experience with RDBMSs, and cloud infrastructure, and a genuine desire to help others. Join us in this innovative company focused on redefining the database for the AI era.

Qualifications

• Patience, empathy, and a genuine desire to help others.
• Strong diagnostic/troubleshooting aptitude.
• Full understanding of Linux systems and networking concepts.

Responsibilities

• Drive successful implementations of the company's Server and managed backups.
• Collaborate with enterprise customers for backup strategies.
• Enhance technical troubleshooting expertise as a TSE.

Skills

Excellent communication skills

Troubleshooting aptitude

Linux systems knowledge

Customer support experience

Cloud infrastructure administration

Education

1+ years in Support role

2+ years administering RDBMSs

5+ years with Cloud infrastructure

Tools

Kubernetes

AWS

GCP

Azure

Prometheus

Grafana

Job description

United States Digital Space LLC in Palo Alto, CA, is seeking a Technical Services Engineer to provide exceptional support to our customers while working in a dynamic environment. You’ll troubleshoot complex issues and collaborate closely with large clients to ensure smooth implementations and optimal performance of our products.

The ideal candidate will have strong diagnostic skills, experience with RDBMSs, and cloud infrastructure, and a genuine desire to help others. Join us in this innovative company focused on redefining the database for the AI era.