Technical Services Engineer III Boston, MA

InterSystems Corporation; Boston (MA); On-site; USD 143,000 - 172,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Disability insurance

Life insurance

401(k) Profit Sharing

Job summary

InterSystems is seeking a Technical Services Engineer III to oversee the design, availability, performance, and security of corporate infrastructure across on‑premises, private cloud, and data center environments. You will drive IaC/CI/CD, monitor vital systems, and lead initiatives to improve reliability and security.

You will mentor staff, collaborate with IT leadership, and implement new technologies while supporting Windows, Linux and MacOS servers, storage, backup, and network needs.

Qualifications

• 7+ years supporting complex enterprise ICT environments with multiple stakeholders.
• Storage administration including EMC Unity/EverPure.
• Scripting: Python, PowerShell, Bash.
• Automation: Ansible, Terraform.
• Source control and CI/CD: Git, Perforce.

Responsibilities

• Architect systems and services with IT Management.
• Design and implement IaC and CI/CD workflows across IT infrastructure.
• Maintain and optimize private cloud and data center infrastructure.
• Support internal and internet-facing applications and services.
• Lead evaluation and adoption of new technologies for reliability, security, and efficiency.
• Provide Level I administration for on-prem data center platforms.
• Assist with storage across SAN, NAS, and DAS and related fabrics.
• Monitor and troubleshoot Windows, Linux and MacOS servers.
• Monitor backups and ensure health/completion.
• Provide leadership and mentoring to junior team members.
• Proactively monitor system health and remediate risks.
• Document root cause and corrective actions; manage incidents.
• Implement security controls and complete operational/compliance checks.
• Process service requests via ServiceNow; collaborate with Network Team.
• Maintain technical documentation for infrastructure components.

Skills

Storage administration

Python

PowerShell

Bash

Ansible

Terraform

Git

Perforce

Education

Degree in a technical subject

Job description

The Technical Services Engineer III is responsible for the design, availability, performance, and security of InterSystems’ corporate infrastructure (virtual and physical). This includes on premises, private cloud, and data center environments spanning compute, storage, connectivity, and configuration.

InterSystems Technical Services department is actively integrating artificial intelligence (AI) into our standard operations and strategic initiatives. We are seeking candidates who are passionate about technology, enthusiastic about AI, quick to learn and apply new tools, and excited to help advance practical, high-impact AI adoption across our organization.

Key responsibilities

• Work closely with IT Management to architect systems and services.
• Design and implement IaC and CI/CD workflows across IT infrastructure.
• Maintain, monitor and optimize private cloud and data center infrastructure (e.g., Virtualization and Containerization, Servers, Storage, etc.).
• Maintain, monitor and optimize internal and internet-facing applications and services.
• Take a lead role in evaluation and implementation of new technologies to improve reliability, security, and efficiency.
• Infrastructure operations
• Provide Level I Administration and Troubleshooting for on‑premises data center platforms, including servers, storage, network devices, and supporting systems (power/cooling).
• Provide storage administration and support across SAN, NAS, and DAS, including associated storage fabrics.
• Support Windows, Linux and MacOS server operating systems (administration and troubleshooting).
• Monitor and administer backup platforms; ensure backup health and completion.
• Provide Leadership and Mentoring to junior team members.
• Availability, monitoring & incident management
• Proactively monitor system health and performance; identify and remediate risks before service impact.
• Troubleshoot and resolve complex infrastructure issues; document root cause and corrective actions.
• Implement and maintain security controls to protect infrastructure and data.
• Complete operational and compliance checks in line with agreed procedures.
• Fulfil service requests within agreed timelines using established request management processes (e.g., ServiceNow).
• Partner with the Network Team on firewalls, switching/routing, and wireless infrastructure support.
• Manage relationships with hardware, software, and communications vendors.
• Maintain clear, current technical documentation for infrastructure components.
• Leadership & ways of working
• Help to define and maintain a collaborative team culture.
• Support task automation using agreed tooling and scripting aligned with the automation strategy.
• Provide technical assistance to local staff via the ticketing system.

Required Experience and Skills

• Experience: 7+ years supporting complex enterprise ICT environments with multiple stakeholders.
• Networking knowledge:
• Hands-on technical capability as many as possible of:
• Storage administration (e.g., EMC Unity, EverPure)
• Scripting: Python, PowerShell, Bash
• Automation: Ansible, Terraform
• Source control and CICD: Git, Perforce

Education and Certifications

• Required: Degree in a technical subject or equivalent professional experience.
• Desirable certifications: Microsoft, RHCE, VMware, Cisco, Palo Alto, ITIL/ITSM, AWS/Cloud.

We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.

The estimated base compensation range for this role is: $143,000 - $172,000 USD

Benefits

• Medical, vision, and dental insurance
• Short-term and long-term disability, and life insurance
• 401(k) Profit Sharing Contribution
• Paid Time Off and Holidays