Technical Services Engineer III

Mass Digital Health; Boston (MA); On-site; USD 83,000 - 105,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

401(k) Profit Sharing Contribution

Paid Time Off and Holidays

Parental Leave

Tuition reimbursement

Job summary

Mass Digital Health in Boston is seeking a network engineer to join our growing network and security team. This senior-level position will enhance automation and employ architectural best practices, ensuring that solutions are effectively designed and adopted.

The ideal candidate will have strong knowledge of networking topics, proactive problem-solving skills, and experience with Cisco products. We offer a competitive compensation range of $83,000 – $105,000, along with benefits including medical, dental, and life insurance.

Qualifications

• Experience configuring, troubleshooting and maintaining networking equipment in data centers.
• Knowledge of firewall rules, dynamic routing, load balancing, and VPNs.
• Ability to manage tasks independently while adhering to procedures.

Responsibilities

• Provide expert-level support for the network infrastructure.
• Monitor network service levels and resolve any identified issues.
• Work with stakeholders to present appropriate network solutions.

Skills

Network design and management skills

Hands-on experience with Cisco products

Troubleshooting and maintaining networking equipment

Flexibility and motivation

Excellent problem-solving skills

Education

Relevant certifications

Tools

Cisco ACI

Job description

Job Overview

We’re looking for a network engineer to join our growing network and security team. This is a growth position within a developing team. The role itself will help to engineer critical networking capabilities, enhance automation, and employ architectural best‑practices. You will work collaboratively with other teams to ensure solutions and services are designed and adopted effectively. The network engineer will be a key member of our network team, responsible for designing, configuring, and maintaining the enterprise network. The ideal candidate will be proactive, analytical, and have a deep understanding of networking topics. We are looking for senior‑level personnel to support our mission‑critical projects and maintain the high standards expected of us.

Job Responsibilities

• Provide expert‑level support for the network infrastructure
• Ensure that network service levels are monitored, reviewed and reported on a regular basis, and that the necessary steps are taken to resolve any issues or negative trends that may be identified
• Ensure that network and related activities are completed within agreed timelines and/or in line with agreed schedules
• Work with technical architects, project managers and other stakeholders to identify, assess, select and present appropriate network solutions for their needs
• Develop, implement and test disaster recovery and/or network fail‑over plans as required
• Ensure that network and associated service components under management are monitored 24×7 for availability, capacity and performance
• Monitor and report on network capacity across all network elements, and pro‑actively identify and address potential issues in a timely manner
• Ensure that agreed network and access processes are followed and that events, incidents and requests are dealt with in a timely manner using the appropriate operational processes and tools
• Ensure ongoing compliance with network and related security policies
• Ensure that network and related solutions are documented, including network diagrams, “as‑built” configurations, IP address data, and support procedures, etc.
• Maintain good relationships with other team members, other teams, and suppliers in order to maximize teamwork and collaboration
• Continue to look for ways that the service can be improved and, where agreed, lead or assist with the implementation of service improvements. In particular, focus on service automation opportunities in line with the wider department strategy and available tools; continue to optimize performance, efficiency and utilization
• Provide 24×7 escalation support as needed

Required Experience

• Knowledge of and hands‑on experience configuring, troubleshooting and maintaining networking equipment in a data center and/or enterprise environment, ideally using Cisco products
• Network design and management skills and experience, including setting up firewall rules, dynamic routing, load balancing, intrusion detection and prevention, setting up remote access and site‑to‑site VPNs
• Working in a controlled environment and adhering to policies, procedures, and best practices. Contributing to the development and enhancement of policies, procedures and enterprise standards.
• Working independently and managing a backlog of tasks. Prioritizing tasks coming from a variety of sources.
• Cisco ACI

Desirable Experience

• Relevant certifications
• Good relationship management ability with excellent oral and written communication and presentation skills
• Able to demonstrate flexibility, motivation as well as excellent problem solving and teamwork.
• Knowledge of service monitoring and alerting.
• Knowledge of configuration management.
• Ability to manage 3rd party vendors

Benefits

• Medical, vision, and dental insurance
• Short-term and long-term disability, and life insurance
• 401(k) Profit Sharing Contribution
• Paid Time Off and Holidays
• Parental Leave
• Tuition reimbursement

Compensation

Estimated base compensation range: $83,000 – $105,000 USD. Other compensation may include a discretionary annual variable target incentive.

Equal Employment Opportunity

We are an equal‑opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E‑Verify Employer in the United States.