Support Engineer III

Mass Digital Health; Boston (MA); On-site; USD 102,000 - 127,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

Short-term and long-term disability and life insurance

401(k) Profit Sharing Contribution

Paid Time Off and Holidays

Parental Leave

Tuition reimbursement

Job summary

Mass Digital Health is looking for experienced developer support professionals to help customers succeed with their products. The role involves managing complex technical problems in a team environment, contributing to international support efforts across various technologies including SQL and AI. Candidates need a BS in Computer Science or related fields and should have 10+ years of software development experience. The position offers generous benefits, training opportunities, and an estimated salary range of $102,000—$127,000 USD.

Qualifications

• 10+ years of experience developing or maintaining software.
• Experience with Unix/Linux or Windows environments is a plus.
• Strong communication skills are a must.

Responsibilities

• Manage the solution of complicated problems in technical environments.
• Contribute to a cooperative problem-solving team providing international support.
• Work with technologies including object-oriented programming, SQL, and AI.

Skills

Problem-solving enthusiasm

Strong communication skills

Unix/Linux or Windows experience

Healthcare IT experience

Education

BS in Computer Science, Engineering or hard Science

Job description

Our Worldwide Response Center is looking for experienced developers or development support professionals to help our customers succeed with our products.

InterSystems Worldwide Response Center helps our customers succeed by solving problems.

As a developer support professional in the WRC:

• You manage the solution of complicated problems in complex technical environments.
• You will contribute to a smart, cooperative, problem‑solving team that provides international support to real‑world applications used by major organizations, public and private.
• You will work with a range of technologies in the areas of object‑oriented programming, Web, databases, SQL, high availability, AI, and performance.
• You will use source code as an investigative resource.
• You own responsibility for solutions, decide the plan of attack, and are accountable for the results.

You will grow your career and build your value.

• We provide training to hone your problem‑solving and communication skills.
• You will be exposed to a broad range of technology.
• You will gain skills and confidence in driving high‑leverage situations.
• You have the opportunity for constant learning.
• A mentor will help you identify and develop your technical, professional, and personal skills for a successful technical career.
• You will be challenged, so make sure a challenge is what you are looking for.
• After completing training for your role, you will be required to participate in extended support coverage on a rotational basis. This will require you to work occasional weekend or evening hours. This additional time would be compensated.

You need to have:

• BS in Computer Science, Engineering or hard Science
• Enthusiasm for solving interesting problems.
• Experience with Unix/Linux or Windows environments a plus.
• Strong communication skills are a must.
• Experience in the healthcare IT industry is valued.
• 10+ years of experience developing or maintaining software.

We are an equal‑opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E‑Verify Employer in the United States.

InterSystems is providing a current good faith estimate of the anticipated base salary range for this position depending on a variety of factors including experience, education, skills, and performance.

Other compensation may include a discretionary annual variable target incentive.

The company also provides generous employee benefits including:

• Medical, vision, and dental insurance
• Short‑term and long‑term disability, and life insurance
• 401(k) Profit Sharing Contribution
• Paid Time Off and Holidays
• Parental Leave
• Tuition reimbursement

The estimated base compensation range for this role is: $102,000—$127,000 USD

About InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next‑generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.