Technical Services Engineer

Xylem; City of Pewaukee (WI); On-site; USD 72,000 - 130,000; Full time

Benefits offered by this job

Flexible Time Off

Health insurance

Investment savings plan

Job summary

Xylem is seeking an Aftermarket and Field Service Engineer to provide technical direction to contractors, engineering, operations and sales for Flygt A-C Custom Pump Operations. You will supervise installation, testing, and commissioning of custom pumps, while delivering sales support and technical recommendations.

Ideal candidates have a B.S. in Engineering and 5–7 years in field service or design engineering, with strong pump/mechanical design knowledge and proficiency in Pro E and AutoCAD.

Qualifications

• B.S. Degree in Engineering or equivalent.
• 5 to 7 years of related field service experience or design engineering experience.
• Working knowledge of pump or rotating equipment mechanical design; proficient with MS Office; strong communication and reporting skills.

Responsibilities

• On-time design of products, both new and aftermarket, to meet customer requirements and specifications.
• Manage projects for aftermarket repairs, coordinating with operations and shop staff.
• Perform engineering calculations and analysis as needed; prepare proposals for aftermarket projects.
• Serve as technical consultant on design/manufacturing issues for both new and aftermarket products.
• Coordinate in-house testing of pumps for aftermarket projects with shop operations.
• Interface with agents/customers on sales, marketing and service topics.
• Produce Pro E and Auto CAD drawings, layouts, and 3D models to meet delivery dates.
• Perform field service on pumps for customers (repairs, start-up, warranty, testing, installation).
• Investigate field requirements and determine solutions for customers.
• Backup for Aftermarket Manager and Customer Service Representatives on calls from customers asking technical questions.

Skills

Field service engineering

Design engineering

Pro E

AutoCAD

Microsoft Office

Communication skills

Driver's license

Passport

PE License (plus)

Education

B.S. in Engineering

5-7 years field service/design engineering experience

Tools

Pro E

AutoCAD

Microsoft Word/Excel/PowerPoint/Outlook

Job description

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Flygt A-C Pump, a Xylem Brand manufacturing some of the world's largest pumps, seeks to hire an Aftermarket and Field Service Engineer. This position will be responsible for providing specific technical direction and advisory services to the onsite contractors, in house engineering, in house operations, and in house sales functions of the Flygt A-C Custom Pump Operations. Activities include supervision of installation, testing, and commissioning of Custom Pump products and systems.

The Aftermarket and Field Service Engineer is also responsible for providing sales & technical support for all past, current, and future pump installations. Finally, this position has responsibility to make verbal and written recommendations for repair sales opportunities, fully supporting company goals and objectives.

• We offer a full benefits package to include Flexible Time Off (FTO) , health, dental, vision, investment savings plan, and additional miscellaneous benefits.

Your Essential Duties/Principal Responsibilities

• On-time design of products, both new and aftermarket, to ensure customer requirements and specifications are met or exceeded.

• Manage projects for aftermarket (repairs) to ensure timely completion of design related tasks. This includes proper coordination and interaction with operations and assisting operations in execution as required.
• Perform engineering calculations and analysis as needed.
• Prepare proposals for aftermarket projects and selling opportunities.
• Serve as technical consultant on design and manufacturing issues for both new and aftermarket products.
• Coordinate in-house testing of pumps for aftermarket projects in cooperation with shop operations.
• Interface with agents/ customers on a variety of issues: sales, marketing, service, etc.
• Produce Pro E and Auto CAD drawings, layouts, and 3-dimensional drawings as required to meet shop production required dates to ensure customer on-time delivery for projects and repairs.
• Perform field service on pumps for customers (i.e. repairs, start up, warranty, testing, installation, etc.). This includes pump and system vibration data collection, analysis, and review.
• Complete field service assignments as needed.
• Investigate field requirements in terms of design application, and failures for various conditions and determine solutions for customers.
• Backup for Aftermarket Manager and Customer Service Representatives on calls from customers asking technical questions.

QUALIFICATIONS

To perform the job successfully, an individual must be able to perform each essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Equivalent Education Level Required

• B.S. Degree in Engineering or equivalent.

Experience Required

• 5 to 7 years of related field service experience or design engineering experience.

Specialized Knowledge Required - Including any required certificates, licenses, and registrations

• Possess a working knowledge of pump or rotating equipment mechanical design.
• Microsoft Word, Excel, PowerPoint, and Outlook skills.
• Excellent communication (written and oral) and personal interaction skills required.
• The ability to conduct training to both technical and operations personnel.
• Effectively analyze and report data in a logical and systematic way so that it can be used to manage resources.
• Develop and write comprehensive technical reports on the assessment of pump repairs and field service calls.
• Valid driver's license.
• Ability to obtain valid passport.
• E.I.T. or P.E. License is a plus.

PHYSICAL DEMANDS

• The ability to physically maneuver around and spend significant durations in facilities where pumps are installed or manufactured.
• The ability to lift and carry fifty pounds weight.

WORK ENVIRONMENT

• Office: Administrative-computer and telephone usage. Operation of basic office equipment and machinery: such as fax machines, copiers, and printers.
• Job Site: New and rehabilitated facilities utilizing pumps and pumping equipment including construction site environments.
• Travel: Domestic and international travel via airplane, car, or other transportation vehicles, up to 25 % of the year. Flexibility in scheduling is needed.

Job postings will include a wide salary range, with each role's pay falling within that range. The starting salary is based on factors such as skills, experience, location, and market conditions.

Xylem does not provide visa sponsorship for this position

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Salary range

$72,300.00 - $130,100.00

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affiliation. Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology!

#XylemCareers #GlobalImpact #WaterInnovation