Technical Services Coordinator

Greenwood Associates, Inc.; Niles (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k Retirement Plan

Life Insurance

Disability Insurance

Accident/Critical Illness Insurance

Generous PTO Accrual

Paid Holidays

Job summary

Greenwood Associates, Inc. is hiring a Technical Services Coordinator in Niles, Illinois. This full-time position involves managing compliance documentation for food safety and quality, supporting the sales team, and maintaining accurate technical documentation. Candidates should have 2+ years of experience in food manufacturing or regulatory compliance, along with strong computer and communication skills. Benefits include medical, dental, vision, 401k plan, and generous PTO accrual.

Qualifications

• 2+ years of experience in food manufacturing or a related regulatory compliance environment.
• Strong relationship-building and customer service skills.
• Self-motivated and capable of managing multiple tasks efficiently.

Responsibilities

• Respond to documentation requests related to food safety and quality.
• Support the sales team with document requests.
• Maintain supplier and product data in compliance management software.

Skills

Experience in food manufacturing

Strong computer skills

Excellent communication skills

Customer service skills

Organizational skills

Education

High school diploma

Bachelor's degree preferred

Job description

Reporting to the Technical Services Manager, the Technical Services Coordinator is responsible for collecting, reviewing, and organizing compliance documentation from various sources, and distributing relevant documents and information to customers and suppliers. This position is a full-time, at-will, hourly non‑exempt role.

Key Responsibilities

• Respond to documentation requests from customers related to food safety, quality, and regulatory compliance
• Support the sales team with responding to document requests or related questions
• Prepare, organize, and maintain internal technical and compliance documentation to ensure accuracy, accessibility, and ongoing regulatory readiness
• Maintain and update supplier and product data in food safety and compliance management software, and fulfill related documentation requests submitted through customer portals
• Track and update supplier approval documentation as needed in support of and in coordination with regulatory control
• Participate in departmental meetings and present cases for team discussions
• Perform other documentation tasks as required

Qualifications

• 2+ years of experience in food manufacturing or a related regulatory compliance environment
• High school diploma or equivalent required; bachelor’s degree preferred
• Strong computer skills and proficiency
• Ability to quickly learn and adapt to new business systems and software platforms
• Excellent written and verbal communication skills
• Strong relationship‑building and customer service skills
• Excellent organizational skills with high attention to detail
• Self‑motivated and capable of managing multiple tasks efficiently

Physical Requirements

• Repetitive movement using keyboard
• Able to regularly work on‑site in an office environment, and occasionally in a food manufacturing environment

Benefits Offered

• Medical
• Dental
• Vision
• 401k Retirement Plan
• Life Insurance
• Disability Insurance
• Accident/Critical Illness Insurance
• Generous PTO Accrual
• Paid Holidays