Technical Services Coordinator

Greenwood Associates; Niles (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k Retirement Plan

Life Insurance

Disability Insurance

Accident/Critical Illness Insurance

Generous PTO Accrual

Paid Holidays

Job summary

Greenwood Associates Inc. is a family owned distributor serving the food and beverage industry since 1974, offering quality concentrates, purees, oils, and custom packaging.

The Technical Services Coordinator will collect, review, and organize compliance documentation from various sources, ensuring accuracy and accessibility for customers and suppliers. This on-site role supports regulatory readiness and cross-functional teams.

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• Excellent written and verbal communication skills.
• Strong computer skills and proficiency.
• Ability to quickly learn and adapt to new business systems and software platforms.
• Excellent organizational skills with high attention to detail.
• Self-motivated and capable of managing multiple tasks efficiently.
• 2+ years of experience in regulatory affairs, quality assurance, food safety, technical services, customer support, document control, or related administrative environment preferred.

Responsibilities

• Respond to documentation requests related to food safety, quality, and regulatory compliance with a customer service focus
• Support the sales team by responding to document requests or related questions
• Prepare, organize, and maintain internal technical and compliance documentation to ensure accuracy, accessibility, and ongoing regulatory readiness
• Maintain and update supplier and product data in food safety and compliance management software, and fulfill related documentation requests submitted through customer portals
• Track and update supplier approval documentation as needed in support of and in coordination with regulatory control
• Participate in departmental meetings and present cases for team discussions
• Perform other documentation tasks as required

Skills

Written communication

Verbal communication

Organizational skills

Attention to detail

Self-motivated

Adaptability

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Regulatory software

Data management tools

Microsoft Office

Job description

Description

Greenwood Associates Inc. is a family owned and operated distributor of natural fruit and vegetable juice concentrates, purees, and essential oils, proudly serving the food and beverage industry since 1974. With over 50 years of experience, Greenwood provides high-quality products, custom blending, packaging, and logistics solutions to customers across North America. Rooted in strong relationships and a people first culture, Greenwood values teamwork, accountability, and long-term growth. As a stable, multi generation business, we empower employees to make an impact, build lasting partnerships, and grow their careers in an environment that values integrity and collaboration.

Reporting to the Regulatory Affairs Manager, the Technical Services Coordinator is responsible for collecting, reviewing, and organizing compliance documentation from various sources, and distributing relevant documents and information to customers and suppliers. This position is a full-time, at-will, hourly non-exempt role.

Key Responsibilities

• Respond to documentation requests related to food safety, quality, and regulatory compliance with a customer service focus


• Support the sales team by responding to document requests or related questions


• Prepare, organize, and maintain internal technical and compliance documentation to ensure accuracy, accessibility, and ongoing regulatory readiness


• Maintain and update supplier and product data in food safety and compliance management software, and fulfill related documentation requests submitted through customer portals


• Track and update supplier approval documentation as needed in support of and in coordination with regulatory control


• Participate in departmental meetings and present cases for team discussions


• Perform other documentation tasks as required

Requirements

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred


• Excellent written and verbal communication skills


• Strong computer skills and proficiency


• Ability to quickly learn and adapt to new business systems and software platforms


• Excellent organizational skills with high attention to detail


• Self-motivated and capable of managing multiple tasks efficiently


• 2+ years of experience in regulatory affairs, quality assurance, food safety, technical services, customer support, document control, or a related administrative environment preferred

Physical Requirements

• Repetitive movement using keyboard


• Able to regularly work on-site in an office environment, and occasionally in a food manufacturing environment.

Benefits Offered

• Medical


• Dental


• Vision


• 401k Retirement Plan


• Life Insurance


• Disability Insurance


• Accident/Critical Illness Insurance


• Generous PTO Accrual


• Paid Holidays