Associate Technical Documentation Specialist

iTi Tropicals; Lawrence Township (NJ); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading fruit juice supplier based in New Jersey is looking for a detail-oriented Quality Group team member. This on-site role involves tracking customer technical requests, maintaining documentation, and supporting quality verification activities. Ideal candidates will have a degree in a science field and 1-3 years of related experience. Proficiency in Microsoft Office products such as Excel is essential, along with strong organizational and communication skills.

Qualifications

• 1-3 years’ experience in quality assurance, safety, or related fields preferred.
• Advanced proficiency in Microsoft Office, especially Excel and PowerPoint.
• Strong organizational skills and attention to detail are essential.

Responsibilities

• Log in and track progress on technical requests from customers.
• Update and maintain technical documentation systematically.
• Support quality verification activities and complaints process.

Skills

Attention to detail

Organizational skills

Effective communication skills

Time management

Interpersonal skills

Education

Associates or Bachelor’s degree in a Science based field

Tools

Microsoft Office products

Oracle products

NetSuite

Electronic document management systems

Job description

Overview

iTi Tropicals, the leading supplier of tropical and exotic fruit juice concentrates and purees in North America, seeks a bright, energetic self-starter, and detail-oriented person to work in our Quality Group. We are looking for a team player with excellent communication skills and the ability to multi-task while paying strict attention to detail.

Responsibilities

• Log in and track progress on technical requests from customers. Review, assess and respond to written technical requests in various formats.
• Update and maintain technical documentation, track changes, and maintain supplier, warehouse, and carrier documents year over year in a systematic fashion to facilitate ease of use and identification.
• Support and assist quality verification activities including but not limited to review and approval of food safety documentation, temperature monitoring records and lab testing results.
• Direct and execute certificate of analysis review and approval process.
• Support and assist complaints process as needed.
• Support company certification efforts such as organic, corporate social responsibility, sustainability.
• Other responsibilities as assigned.

Qualifications

• Associates or Bachelor’s degree in a Science based field, or other related discipline preferred. Will consider other related qualifications.
• 1-3 years’ experience in related field preferred (quality assurance, safety, regulatory, documentation control, etc.), will consider other related experience.
• Attention to detail and strong organizational skills are essential.
• Effective verbal and written communication skills.
• Advanced proficiency in Microsoft Office/Oracle products including Excel, PowerPoint, Word, and NetSuite. Experience in electronic document management systems a plus (e.g., TraceGains, Sedex).
• Other essential skills include time and task management, strong organization, planning, and interpersonal skills, and effective verbal and written communications.

This role will be on-site 5 days per week through the completion of training.