Technical Services Coordinator

recruiterboom; Framingham (MA); Hybrid; USD 22,730 - 32,373; Part time

Job summary

A recruiting agency is seeking a Technical Services Coordinator for a hybrid role in Framingham. This 6-month term position requires strong attention to detail and proficiency in Microsoft Office Suite, particularly Excel. Key responsibilities include managing customer communications regarding bulk award uploads and assisting in customer inquiries as part of a technical services team. Ideal candidates will have at least one year of experience in a support role and strong organizational skills.

Qualifications

• High attention to detail, both written and verbal.
• 1 year of customer focused experience in a support related role.

Responsibilities

• Handle communication on errors or successes of bulk award uploads.
• Manage shared Technical Services inbox for inquiries.
• Maintain and update customers on the progress of uploads.
• Work with Technical Services Specialists on bulk uploads.
• Assist Senior Manager with customer escalations.

Skills

Attention to detail

Customer service experience

Proficiency in Excel

Proficiency in Outlook

Proficiency in PowerPoint

Job description

About the job Technical Services Coordinator

They are located in Framingham, hybrid situation

Here’s the breakdown:

• 6 month term to start
• $20.00 per hour
• Targeted start dates of January 4th

Responsibilities:

• Handling communication on errors or successes of the team bulk award uploads to the customer via email
• Manage shared Technical Services inbox for customer inquiries
• Manage significant volume of bulk upload awards that come from Workhuman customers on a daily basis
• Continuously maintain inbox and reach out to customers proactively, updating them on progress of uploads
• Work directly with the Technical Services Specialists, and maintain books of business of the CSM’s and Sr. CSM’s for all team bulk uploads
• Work directly with Senior Manager Technical Services on all customer escalations as they come

Qualifications:

• High attention to detail, both written and verbal
• High proficiency in Excel, Outlook, PowerPoint (Microsoft Office Suite)
• 1 year of customer focused experience in a support related role