Technical Services and Automation Specialist (Indianapolis, IN)

Sealed Air; Indianapolis (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

A global packaging solutions provider is seeking a Technical Services and Automation Specialist in Indianapolis, IN. The role involves providing technical support for Cryovac packaging materials and systems, collaborating with customers and internal teams, and ensuring equipment functionality. Candidates should have strong troubleshooting skills and experience with customer relations. The position offers opportunities for professional growth in a culture that values talent development and diversity.

Qualifications

• Assist in daily equipment startups at multiple sites with customers.
• Training customers in equipment operation, maintenance and sanitation.
• Analyze packaging quality and production problems.
• Experience training customers on equipment operation and sanitation.

Responsibilities

• Provide technical service to customers using Sealed Air Cryovac materials.
• Support sales and marketing with timely completion of all administrative reports.
• Enhance customer relations with regular visits and calls.
• Analyze packaging quality and production problems to determine if equipment, material or product related.
• Assist customers in understanding preventative maintenance programs and spare parts requirements.
• Enhance customer relations with regular visits, calls, value capture, audits of equipment, aiding in securing parts and advise on packaging techniques per territory business plan.
• Assist service/sales in supporting new products and opportunities.
• Support sales and marketing with timely completion of all administrative reports.

Skills

Troubleshooting

Customer relations

Equipment operation

Training customers

Tools

Cryovac equipment systems

Preventative maintenance programs

Job description

Technical Services and Automation Specialist (Indianapolis, IN) Job Description

Duncan Requisition ID: 53825

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e‑commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high‑performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value for our stakeholders. In 2024, Sealed Air generated $5.4 billion in revenue and had approximately 16,400 employees distributing products and services to 117 countries/territories around the world.

Position Summary

This position will provide technical service to Sealed Air customers and promote the use of Sealed Air Cryovac packaging materials and Sealed Air Cryovac equipment systems. Supporting sales and marketing within the accounts by providing timely completion of both external and internal service call reporting along with detailed administrative documentation including account performance reports, customer relation management and project updates.

Responsibilities

• Assist in daily equipment startups at multiple sites with customers, troubleshooting, repair and maintenance service to customers using Sealed Air Cryovac materials.
• Assist internal technical service representatives, sales, and customer personnel in installation of equipment along with training customers in equipment operation, maintenance and sanitation.
• Inform customers of safety regulations, technical information, modifications and improvements.
• Analyze packaging quality and production problems to determine if equipment, material or product related.
• Assist customers in understanding preventative maintenance programs and spare parts requirements.
• Enhance customer relations with regular visits, calls, value capture, audits of equipment, aiding in securing parts and advise on packaging techniques per territory business plan.
• Assist service/sales in supporting new products and opportunities.
• Support sales and marketing with timely completion of all administrative reports.

Required Qualifications

• Assist in daily equipment startups at multiple sites with customers, troubleshooting, repair and maintenance service to customers using Sealed Air Cryovac materials.
• Assist internal technical service representatives, sales, and customer personnel in installation of equipment along with training customers in equipment operation, maintenance and sanitation.
• Inform customers of safety regulations, technical information, modifications and improvements.
• Analyze packaging quality and production problems to determine if equipment, material or product related.
• Assist customers in understanding preventative maintenance programs and spare parts requirements.
• Enhance customer relations with regular visits, calls, value capture, audits of equipment, aiding in securing parts and advise on packaging techniques per territory business plan.
• Assist service/sales in supporting new products and opportunities.
• Support sales and marketing with timely completion of all administrative reports.

Requisition id: 53825

Relocation: No

Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.

It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air’s global resources and expertise.

Corporate sustainability – it’s about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate.

Customer Success – meeting our customers' needs. At Sealed Air it’s more than a goal, it’s an integral part of our business practices, our innovative solutions, and our values.

Leaving our communities better than we found them through dedication of time, talent and resources.

WHY WORK AT SEALED AIR?