Technical Services and Automation Specialist (Indianapolis, IN)

Sealed Air Corporation; Fort Wayne (IN); On-site; USD 45,000 - 60,000; Full time

Job summary

Sealed Air seeks a Field Service Technician to provide hands-on technical service for Cryovac packaging systems, startups, and maintenance across multiple sites. You will collaborate with sales, service teams, and customers to ensure proper installation, operation, and upkeep of equipment and materials.

You will inform customers about safety regulations and product improvements while supporting preventative maintenance programs and parts supply planning.

Qualifications

• Assist in daily equipment startups at multiple sites with customers, troubleshooting, repair and maintenance service.
• Assist internal technical service representatives, sales, and customer personnel in installation of equipment along with training customers in equipment operation, maintenance and sanitation.
• Inform customers of safety regulations, technical information, modifications and improvements.
• Analyzes packaging quality and production problems to determine if equipment, material or product related.
• Assist customers in understanding preventative maintenance programs and spare parts requirements.
• Enhance customer relations with regular visits, calls, value capture, audits of equipment, aiding in securing parts and advise on packaging techniques per territory business plan.
• Assists service/sales in supporting new products and opportunities.
• Supporting sales and marketing with timely completion of all administrative reports.

Responsibilities

• Assist in daily equipment startups at multiple sites with customers, troubleshooting, repair and maintenance service to customers using Sealed Air Cryovac materials.
• Assist internal technical service representatives, sales, and customer personnel in installation of equipment along with training customers in equipment operation, maintenance and sanitation.
• Inform customers of safety regulations, technical information, modifications and improvements.
• Analyzes packaging quality and production problems to determine if equipment, material or product related.
• Assist customers in understanding preventative maintenance programs and spare parts requirements.
• Enhance customer relations with regular visits, calls, value capture, audits of equipment, aiding in securing parts and advise on packaging techniques per territory business plan.
• Assists service/sales in supporting new products and opportunities.
• Supporting sales and marketing with timely completion of all administrative reports.

Skills

Equipment startups

Troubleshooting

Maintenance service

Customer training

Safety compliance

Job description

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value for our stakeholders. In 2024, Sealed Air generated $5.4 billion in revenue and had approximately 16,400 employees distributing products and services to 117 countries/territories around the world. To learn more, visit www.sealedair.com.

Position Summary

This position will provide technical service to Sealed Air customers and promote the use of Sealed Air Cryovac packaging materials and Sealed Air Cryovac equipment systems. Supporting sales and marketing within the accounts by providing timely completion of both external and internal service call reporting along with detailed administrative documentation including, account performance reports, customer relation management and project updates.

Job Description

• Assist in daily equipment startups at multiple sites with customers, troubleshooting, repair and maintenance service to customers using Sealed Air Cryovac materials.
• Assist internal technical service representatives, sales, and customer personnel in installation of equipment along with training customers in equipment operation, maintenance and sanitation.
• Inform customers of safety regulations, technical information, modifications and improvements.
• Analyzes packaging quality and production problems to determine if equipment, material or product related.
• Assist customers in understanding preventative maintenance programs and spare parts requirements.
• Enhance customer relations with regular visits, calls, value capture, audits of equipment, aiding in securing parts and advise on packaging techniques per territory business plan.
• Assists service/sales in supporting new products and opportunities.
• Supporting sales and marketing with timely completion of all administrative reports.

Required Qualifications

• Assist in daily equipment startups at multiple sites with customers, troubleshooting, repair and maintenance service to customers using Sealed Air Cryovac materials.
• Assist internal technical service representatives, sales, and customer personnel in installation of equipment along with training customers in equipment operation, maintenance and sanitation.
• Inform customers of safety regulations, technical information, modifications and improvements.
• Analyzes packaging quality and production problems to determine if equipment, material or product related.
• Assist customers in understanding preventative maintenance programs and spare parts requirements.
• Enhance customer relations with regular visits, calls, value capture, audits of equipment, aiding in securing parts and advise on packaging techniques per territory business plan.
• Assists service/sales in supporting new products and opportunities.
• Supporting sales and marketing with timely completion of all administrative reports.

Relocation: No

Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.