Technical Services Analyst

SAIC; Sully Square (VA); On-site; USD 60,000 - 90,000; Full time

Job summary

SAIC is seeking a Technical Services Analyst in Chantilly, VA, to provide technical support and troubleshooting for complex systems. This role requires a Bachelor's Degree and 2+ years of IT support experience, with a focus on detailed problem-solving and customer service skills. Candidates must also hold an active TS/SCI w/Poly clearance.

Qualifications

• 2+ years of IT support experience or additional experience in lieu of a degree.
• Outstanding analytical and problem-solving skills.
• Excellent interpersonal, written, and oral communication skills.

Responsibilities

• Provide technical support for troubleshooting complex equipment and software.
• Report design and maintenance issues to engineering.
• Involve in customer installation and training.

Skills

Analytical skills

Problem-solving skills

Customer service

Interpersonal communication

Education

Bachelor's Degree

Job description

Description

SAIC has an opening for a Technical Services Analyst. This position provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. This is an on-site position in Chantilly, VA.

Responsibilities:

• Responds to situations where first-line support was unable to isolate or fix problems in malfunctioning equipment or software.
• Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
• May be involved in customer installation and training.
• Provides support to customer/users where the product is more technical or sophisticated in nature.
• Will be involved in customer installation and training.
• Will be involved with computer moves, image and deployment of computer systems, and incoming/removal documentation.
• Maintaining asset records.

Qualifications

Required Education:

• Bachelor's Degree and 2+ years of IT support experience. An additional 4+ years of experience may be considered in lieu of a degree.
• Ability to learn customer support processes and techniques.
• Ability to work well with all teammates and multi-task in a fast-paced environment.
• Outstanding analytical and problem-solving skills, and excellent customer service.
• Excellent Interpersonal, written, and oral communication skills.

Required Clearance & Certification:

• Must be a US Citizen with an active TS/SCI w/Poly.
• DoD 8570 IAT Level II certification.