Networking Technical Services Systems Integration Specialist

NTT DATA, Inc.; United States; Remote; USD 85,000 - 120,000; Full time

Job summary

NTT DATA is seeking a Systems Integration Specialist to provide technical support and project management for Networking technologies. The ideal candidate will have a bachelor's degree and extensive experience in technical implementation, paired with professional certifications from industry leaders like Cisco and Juniper. In this role, you will engage directly with clients, manage complex solutions, and develop your business knowledge.

Qualifications

• Bachelor's degree or equivalent in Information Technology or Computing.
• Professional certifications in Networking technologies like Cisco, Juniper, etc.
• Seasoned experience in technical implementation and project management.

Responsibilities

• Interact with clients to meet complex requirements of solutions.
• Assist with documentation of standard operating procedures.
• Coach and mentor junior Engineers and Technicians.

Skills

Technical Design Principles

Customer Engagement

Problem Solving

Communication

Coaching

Education

Bachelor's degree in Information Technology

Professional certifications in Networking technologies

Job description

Your day at NTT DATA
The Networking Technical Services (TS) Systems Integration Specialist is a seasoned subject matter expert, responsible for providing technical support to clients.

This role is able to compile technical specifications in a clear, concise, unambiguous manner to explain the advantages and disadvantages of options leading to the final solution and are able to create alternative solutions as backup planning.

This role works towards professional to expert level certification, whilst at the same time developing business knowledge.

What youll be doing

Key Responsibilities:

Interacts with clients on site and remote to meet complex requirements of a solution.

Escalates unresolved problems and issues to the relevant third parties.

Responds to escalated client requests.

Escalates complex problems to the relevant third parties.

Writes reports and proposals and completes and maintains project documentation.

Assists with the documentation of standard operating procedures relating to installations and fixes.

Acts as coach and mentor to more junior Implementation Engineers and Technicians.

Assumes responsibility for the coordination of the activities of the junior Engineers, in line with performance targets.

Included in higher complexity design work, with input to the design expected.

Expected to take ownership of relevant technologies according to domain or specialization.

Performs any other related task as required.

Knowledge and Attributes:

Seasoned understanding and appreciation of technical design and business principles.

Seasoned project fundamental and administration ability.

Seasoned project skills which are demonstrated in the execution of installations and other assignments.

Excellent customer engagement skills

Demonstrate relevant domain specialist knowledge.

Excellent verbal communication skills.

Client focused and displays a proactive approach to solving problems.

Ability to work under pressure.

Ability to coach, mentor and provide guidance to team members.

Academic Qualification and Certifications:

Bachelors degree or equivalent in Information Technology or Computing or a related field.

Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIS, ACMP etc.

Cisco Dev Net certification

Required Experience:

Seasoned work experience in technical implementation engineering, specific to Networking technologies.

Seasoned experience engaging with clients and conducting presentations.

Seasoned report writing experience.

Seasoned project management

Seasoned experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers

Seasoned experience in diagnosis and troubleshooting