Technical Services Consultant

iBASEt Inc.; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Technical Services Consultant to deliver expert guidance and support for Solumina MES deployments. This role involves aligning technical solutions with client objectives, providing hands-on support, and optimizing system integrations. The ideal candidate will possess strong problem-solving abilities and excellent communication skills, thriving in a fast-paced, technology-driven environment. Join a company that values work-life balance and offers a comprehensive benefits package, including remote work options, flexible hours, and a commitment to employee well-being. If you're ready to make a significant impact, this is the opportunity for you.

Benefits

Competitive salary

Yearly Performance Bonuses

Referral Bonuses

Comprehensive Medical/Dental/Vision Plans

Unlimited Vacation

40 hours of sick time per year

Paid Holidays (10 per year)

WFH Equipment Stipend

Internet/WIFI stipend

401K - company match

Qualifications

• 2-5 years of experience in software development or technical consulting.
• Strong problem-solving abilities and excellent communication skills.

Responsibilities

• Provide technical guidance and support for Solumina MES deployments.
• Collaborate with clients to optimize technical solutions and ensure integration.

Skills

Problem Solving

Communication Skills

Software Development

Analytical Skills

Project Management

Education

Bachelor’s degree in Computer Science

Equivalent work experience

Tools

Java

JavaScript

Spring

Hibernate

REST APIs

Oracle

SQL Server

Kubernetes

Git

React.js

Job description

We are seeking a Technical Services Consultant with a customer-focused mindset to provide expert technical guidance, implementation support, and troubleshooting for Solumina MES deployments. In this role, you will align technical solutions with business objectives to ensure seamless integration, optimization, and maximum value for our clients.

The ideal candidate possesses strong problem-solving abilities, deep technical expertise, and excellent communication skills, with a commitment to delivering high-impact solutions in a fast-evolving, technology-driven environment.

Technical Consulting & Implementation

• Work closely with clients and Business Service Consultants to understand customers’ technical requirements and business objectives.
• Provide hands-on technical support on Solumina software implementation, including configuration, extension, and integration with other systems.
• Assist in troubleshooting and resolving technical issues, ensuring minimal downtime and maximum performance.
• Design, implement, and optimize technical solutions that align with client needs and industry best practices.
• Implement and configure integrations between Solumina and various systems.

Client Engagement & Support

• Act as a technical advisor, guiding clients on best practices and system enhancements.
• Educate and conduct workshops for clients and their IT teams to ensure they are proficient in using and integrating with Solumina and can leverage its capabilities.
• Collaborate with internal teams (Sales, Product Development, and Customer Care) to improve overall product functionality and customer experience.
• Maintain strong relationships with clients by providing ongoing support and proactive recommendations.

Project Management & Documentation

• Work with project team in the planning, prioritizing and execution of assigned tasks, ensuring timely delivery and quality outcomes.
• Develop and maintain technical documentation to support customer requirements.
• Contribute to knowledge base to help clients and internal teams evolve best practices and recognize value from Solumina software.
• Provide feedback on product improvements and contribute to the continuous enhancement of services.

Education

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent work experience)

Experience

Proven experience (2-5 years) in software development, technical consulting, system integration, or IT services role.

Technical Skills

• Software Development & Programming: Java, JavaScript, Spring, Hibernate, REST APIs, microservices architecture
• Databases: Oracle, SQL Server, SQL query
• Web Technologies & Data Formats: XML, XSLT, JSON
• Enterprise & Middleware Technologies: JEE, JMS, Tomcat, ActiveMQ
• Containerization & Orchestration: Kubernetes
• Version Control: Git
• Frontend Development (Basic Knowledge): React.js, Redux, Node.js, Web UI
• Software Development Concepts: lifecycles, Agile methodology, database concepts, integration design

Problem Solving

Strong analytical skills and ability to troubleshoot complex technical issues.

Communication

Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical audiences.

Project Management

Self-starter and capable of managing multiple projects and working independently and remotely.

Interpersonal Skills

Ability to build strong relationships with clients and work collaboratively with cross-functional teams.

Adaptability

Flexibility to adapt to changing client needs and keep up with evolving technologies.

Citizenship

US citizen preferred; applicants must be a U.S. person (lawful permanent resident/Green Card holder) to be eligible.

Travel

Able to travel 30-40% of work time.

Preferred Experience:

• Familiarity with manufacturing process, A&D industry, and MES system.
• Experience in integrating MES with ERP and other enterprise systems.
• Knowledge of IT infrastructure, cybersecurity, and cloud computing.
• Experience or certification in AWS and Azure are a plus.

What we offer

We are committed to offering the best to our employees. We offer a comprehensive benefits package that includes:

• Competitive salary
• Yearly Performance Bonuses
• Referral Bonuses
• Comprehensive Medical/Dental/Vision Plans
• Company Paid LTD/STD
• Company Paid Life Insurance
• HSA/FSA
• Unlimited Vacation
• 40 hours of sick time per year
• Paid Holidays (10 per year)
• WFH Equipment Stipend
• Internet/WIFI stipend
• 401K - company match
• Educational Assistance Program

Our company values work-life balance, and for this offers benefits such as Remote Work, Flexible hours, and a Wellness program.

Non-Discrimination Disclaimer:

iBase-t is committed to providing equal employment opportunities to all qualified applicants and employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. Our hiring decisions are based solely on qualifications, merit, and business needs.

Visa Sponsorship Disclaimer:

At this time, iBase-t does not sponsor visas for employment. Applicants must have valid work authorization to be considered for employment.

Salary based on experience and location.