Technical Services Analyst

Brandywine Realty Trust; Philadelphia (Philadelphia County); On-site; USD 55,000 - 85,000; Full time

Job summary

Brandywine Realty Trust in Philadelphia seeks a Technical Services Analyst to provide high-quality IT support across the enterprise. You will manage end-user computing, mobile devices, collaboration tools, and building technology while delivering exceptional service.

Reporting to the Director of Service Management, the role requires strong troubleshooting, customer focus, and the ability to handle on-call rotations and occasional travel to regional offices.

Qualifications

• 2+ years in desktop/endpoint support or service desk.
• Experience with Windows operating systems and Microsoft 365 services.
• Experience with Azure Entra ID (Azure AD) and Microsoft Intune.
• Experience with Microsoft Teams and collaboration technologies.
• Experience supporting iOS and Android devices.
• Strong troubleshooting and analytical skills with the ability to identify root causes.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Willingness to be on-call and respond to emergencies during off-hours.

Responsibilities

• Provide in-person, remote, and virtual support for technology incidents and service requests.
• Deliver exceptional customer service while resolving issues efficiently and professionally.
• Own support tickets throughout their lifecycle, including communication, documentation, resolution, and follow-up.
• Analyze incidents, identify recurring trends, and escalate issues when necessary.
• Configure, deploy, maintain, and support desktop and laptop hardware.
• Support Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, Office).
• Configure, enroll, and manage mobile devices (iOS and Android).
• Troubleshoot network, wireless connectivity, printing, VPN, and remote access issues.
• Support Teams Rooms, conference room tech, AV systems, and digital signage.
• Administer and support endpoint devices using enterprise endpoint management tools.
• Assist with onboarding, provisioning, and technology orientation for new employees.
• Create and maintain technical documentation and user guides.
• Participate in an on-call rotation for after-hours support.
• Travel occasionally to regional offices, including overnight stays.
• Assist in deploying standard device configurations and OS images.
• Support Intune, Azure AD, endpoint security, and device lifecycle management.
• Assist with software deployment, patch management, and Windows updates.
• Support cybersecurity initiatives and coordinate with engineering teams.
• Evaluate and test new hardware and collaboration technologies.
• Work with vendors to maintain standard hardware configurations.
• Assist with technology projects, office moves, renovations, and rollouts.
• Recommend process improvements and automation to enhance efficiency.

Skills

Windows OS

Microsoft 365

Azure Active Directory (Entra ID)

Microsoft Intune

Microsoft Teams

Mobile device support (iOS/Android)

Networking fundamentals

Troubleshooting

Customer service

Documentation

On-call readiness

Tools

Microsoft Intune

Azure Entra ID (Azure AD)

Microsoft 365 suite

Teams Rooms / collaboration tools

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Technical Services Analyst

Full Time Philadelphia, PA, US

2 days ago Requisition ID: 1217

Company Background

At Brandywine, 'Best of Class' is our mission and our focus in developing, building and managing the nation's most remarkable Class-A office, multi-family and mixed-use properties. We continuously support and give back to the communities in which we live and work. Our mission drives our corporate culture to foster the potential for excellence in every employee.

Our company was founded in 1994 by Jerry Sweeney, who serves as our President and CEO. We are a publicly traded company listed on the New York Stock Exchange (NYSE: BDN) operating in select markets across the nation.

Summary

Technology plays a critical role in delivering an exceptional employee and tenant experience across Brandywine Realty Trust's portfolio. The Technical Services Analyst is responsible for providing high-quality technical support and maintaining secure, reliable, and efficient technology services for employees and corporate offices.

This position serves as a key member of the Technical Services team, supporting end-user computing, mobile devices, collaboration technologies, conference room systems, and building technology solutions. The ideal candidate is customer-focused, technically proficient, highly organized, and committed to delivering exceptional service while continuously improving the user experience.

This position reports to the Director, Service Management and is based at the Corporate Headquarters.

Responsibilities

• Provide in-person, remote, and virtual support for technology incidents, service requests, and troubleshooting needs.
• Deliver exceptional customer service while resolving issues efficiently and professionally.
• Own support tickets throughout their lifecycle, including communication, documentation, resolution, and follow-up.
• Analyze incidents, identify recurring trends, and evacuate issues to appropriate teams when necessary.
• Configure, deploy, maintain, and support desktop and laptop hardware.
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Office applications.
• Configure, enroll, and manage mobile devices, including iOS and Android devices.
• Troubleshoot network, wireless connectivity, printing, VPN, and remote access issues.
• Support Microsoft Teams Rooms, conference room technologies, digital signage, and audiovisual (A/V) systems.
• Administer and support endpoint devices using enterprise endpoint management tools.
• Assist with new employee onboarding, provisioning, and technology orientation.
• Create and maintain technical documentation, knowledge articles, and user guides.
• Participate in an on-call rotation and provide support for critical after-hours issues.
• Periodically travel to regional offices and properties, including occasional overnight stays.
• Assist in the development, maintenance, and deployment of standard device configurations and operating system images.
• Support Microsoft Intune, Microsoft Entra ID (Azure AD), endpoint security, and device lifecycle management processes.
• Assist with software deployment, patch management, and Windows operating system updates.
• Support endpoint protection and cybersecurity initiatives.
• Troubleshoot and coordinate resolution of infrastructure and network issues with engineering and network teams.
• Evaluate, test, and support new hardware, software, and collaboration technologies.
• Work with vendors and manufacturers to maintain standard hardware configurations and purchasing standards.
• Assist with technology projects, office moves, renovations, and technology rollouts.
• Recommend process improvements and automation opportunities to enhance operational efficiency and user experience.

Qualifications

Required:

• 2+ years of experience in a desktop support, technical support, service desk, or endpoint support role.
• Experience supporting Microsoft Windows operating systems.
• Experience supporting Microsoft 365 applications and services.
• Experience with Microsoft Entra ID (Azure Active Directory) and Microsoft Intune.
• Experience supporting Microsoft Teams and collaboration technologies.
• Experience supporting iOS and Android mobile devices.
• Working knowledge of TCP/IP, networking fundamentals, wireless networking, and endpoint connectivity.
• Strong troubleshooting and analytical skills with the ability to identify root causes and resolve technical issues.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills with attention to detail.
• Proven ability to work independently while contributing effectively within a team environment.
• Demonstrated commitment to customer service excellence.
• Experience creating technical and end-user documentation.
• Ability and willingness to be on-call and respond to emergencies during off-hours
• Ability to travel occasionally, including overnight travel when required.