Technical Service Trainer

Generac; Town of Eagle (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

Generac is seeking a Technical Service Trainer to work onsite at our training center in Wisconsin. This role is responsible for delivering comprehensive training to technicians on generator repair and installation. Candidates should have a High School Diploma or equivalent, with 3 years of field experience in HVAC or a related discipline. Preferred qualifications include an Associates or Bachelor's degree, experience in curriculum development, and proficiency in MS Office. Strong presentation and technical skills are essential for success.

Qualifications

• 3 years field technician experience in HVAC, automotive, generator or similar discipline.
• Demonstrated experience in technical training.

Responsibilities

• Instruct/train technicians on generator repair and installation.
• Develop and present technical training curriculum.
• Write and review technical documentation.

Skills

Technical aptitude for generator troubleshooting

Curriculum development

MS Office proficiency

Strong presentation skills

Ability to handle shifting priorities

Education

High School Diploma or equivalent

Associates or Bachelor’s degree

Tools

SAP or equivalent ERP

Hand tools and test equipment

Job description

Role Overview

In the role of Technical Service Trainer working onsite at our service training center in Wisconsin you will be part of the Service Training team. The Technical Service Trainer is responsible for delivering comprehensive training to technicians on all aspects of generator repair and installation. This role leans on technical expertise to guide start‑up, operation, and troubleshooting procedures across the full range of Generac products.

Essential Duties

• Instruct/Train technicians in all aspects of generator repair and installation
• Develop and present technical training curriculum
• Write and review technical documentation such as owner, installation, diagnostic and flat rate manuals and service and training bulletins
• Establish warranty flat rates for new product prototypes
• Work with internal departments to fabricate training units
• DOT driver (Non CDL)
• Other duties as assigned

Minimum Qualifications

• High School Diploma or equivalent
• 3 years field technician experience in HVAC, automotive, generator or similar discipline or 3 years combined field technician experience and technical training experience

Preferred Qualifications

• Associates or Bachelor’s degree
• Curriculum development experience
• Technician Excellence or ASE (Automotive Service Excellence) certification
• Previous experience using SAP or equivalent ERP

Knowledge, Skills And Abilities

• Knowledge of MS Office to include: MS Word, MS Power Point and MS Excel
• Demonstrated strengths in writing and presenting/instructing technical information
• Ability to develop testing plans
• Technical aptitude to do basic generator start up and troubleshooting
• Ability to deal with shifting priorities and moving deadlines
• Highly organized and detail oriented
• Familiarity with hand tools and test equipment