Technical Service Technician: Repair, Troubleshoot & Mentor

Socket.dev; Elyria (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Emerson in Elyria, OH, is seeking a Service Technician to diagnose and repair a range of mechanical, electrical, and hydraulic tools while delivering customer-focused support. The role emphasizes quality, problem-solving, and collaboration within a high-performing team.

As part of the RIDGID Tool family, you will grow through hands-on experience, training, and a progressive advancement structure, with emphasis on safety, documentation, and timely repairs. This position is on-site in Elyria, Ohio.

Responsibilities

• Diagnose and troubleshoot mechanical, electronic, and hydraulic issues on a variety of mechanical, electrical, and plumbing tools.
• Carry out repairs following established procedures and guidelines.
• Collaborate effectively with other team members to ensure efficient repair processes and timelines.
• Provide exceptional customer service by addressing inquiries and updating customers on repair progress.
• Mentor and provide guidance to entry-level technicians.
• Document repairs clearly and accurately in the system.

Job description

Emerson in Elyria, OH, is seeking a Service Technician to diagnose and repair a range of mechanical, electrical, and hydraulic tools while delivering customer-focused support. The role emphasizes quality, problem-solving, and collaboration within a high-performing team.

As part of the RIDGID Tool family, you will grow through hands-on experience, training, and a progressive advancement structure, with emphasis on safety, documentation, and timely repairs. This position is on-site in Elyria, Ohio.