Service Technician

City of Shakopee, MN; Elyria, Northern (OH, KY); On-site; USD 42,000 - 62,000; Full time

Job summary

Emerson is seeking a Service Technician to diagnose, troubleshoot, and repair a range of mechanical, electrical, and plumbing tools. You will support a customer-focused team and contribute to quality repairs while building strong relationships with customers.

In this role, you will read manuals and drawings, follow established procedures, document repairs, and mentor entry-level technicians. A collaborative mindset and hands-on problem-solving will help advance your career at Emerson in Elyria,

Qualifications

• Ability to read and interpret product manuals and drawings.
• Ability to read blueprints and technical documentation.
• Good oral and written communication skills.
• Strong problem-solving and teamwork abilities.

Responsibilities

• Diagnose and troubleshoot mechanical, electronic, and hydraulic issues on tools.
• Carry out repairs following established procedures and guidelines.
• Collaborate with team to ensure efficient repair timelines.
• Provide exceptional customer service and update customers on progress.
• Mentor entry-level technicians as needed.
• Document repairs clearly in the system.
• Perform other duties as assigned.

Skills

Troubleshooting

Repair

Manuals & drawings

Teamwork

Tools

Hand tools

Power tools

Diagnostic tools

Job description

If you are a Service Technician professional looking for an opportunity to grow your career, Emerson has an exciting opportunity for you. In this role, you will diagnose, troubleshoot, and repair a variety of mechanical, electrical, and plumbing tools while contributing to a high-performing, customer-focused team. You will leverage your technical expertise, problem-solving skills, and commitment to quality to deliver reliable repair solutions and support operational excellence. This position offers opportunities for skill development and career growth through a progressive advancement structure based on performance, expertise, and continuous learning.

In This Role, Your Responsibilities Will Be:

• Diagnose and troubleshoot mechanical, electronic, and hydraulic issues on a variety of mechanical, electrical, and plumbing tools.
• Carry out repairs following established procedures and guidelines.
• Collaborate effectively with other team members to ensure efficient repair processes and timelines.
• Provide exceptional customer service by addressing inquiries and updating customers on repair progress.
• Mentor and provide guidance to entry-level technicians.
• Clearly and accurately document repairs in 360.
• Other duties as assigned.

Who You Are:

You build the customer relationships. You balance planning with actions. You define issues and can map out a process. You solicit both input and discussion. You take positive action after setbacks. You make new connections and build relationships in other areas and teams.

For This Role, You Will Need:

• Ability to read and interpret product manuals and product drawings.
• Working knowledge of computer applications and the capability to read blueprints.
• Good oral and written communication skills.
• Good interpersonal skills.
• Ability to actively take direction from peers and management.
• Familiarity with hand and power tools.
• Strong critical thinking and problem-solving abilities to diagnose and resolve complex technical issues.
• Excellent communication skills to interact with team members and provide updates to customers.
• Ability to work well in a team environment.
• Demonstrated ability to use a computer.

Preferred Qualifications That Set You Apart:

• Experience working in a manufacturing environment.
• Experience working in a customer-facing role.
• Experience troubleshooting machinery failures.

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

About Our Location

Since the invention of the modern pipe wrench in 1923, the 25-acre RIDGID world headquarters in Elyria, OH has been developing tools that help trades professionals tackle jobs faster, safer, and more accurately. Today, more than 600 employees work in 734K sq. ft. of office and manufacturing space. The campus is also home to a factory tool service center and a state-of-the-art “schoolhouse” training center that educates and trains hundreds of tradespersons annually. In addition to the iconic wrench, the campus manufactures RIDGID battery hydraulic tools, pipe and electrical tools, and drain cleaning components, as well as Greenlee step bits and knock-out tools. Emerson’s Professional Tools business provides the industry’s broadest portfolio of advanced, reliable tools and technologies for the mechanical, electrical, and plumbing trades.