Technical Service Technician

BEKO Technologies Corporation; Atlanta (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

BEKO is seeking a Technical Service Technician to support customers with compressed air treatment products and systems from our Atlanta headquarters. Occasional travel up to 5% is expected, with primary focus on internal and external customer support.

The role requires reading schematics and manuals, wiring diagrams, and P&ID diagrams, plus experience with ERP systems and MS Office. Strong communication and problem-solving abilities are essential.

Qualifications

• Demonstrated ability to understand and analyze product warranty.
• Demonstrated ability to use ERP systems as well as MS Outlook, MS Word, & MS Excel.
• Good written and verbal communication skills.

Responsibilities

• Troubleshoots and resolves technical issues with air treatment equipment via phone, email, and Internet support.
• Supports internal and external customers in performing part identification.
• Performs in-house calibration as needed for specialty sensors.
• Tracks all returns with accurate data entry into our business management system.
• Provides data to support written reports as necessary or as requested by the customer.
• Process warranty and claim services according to MRP requirements.
• Inspects and tests malfunctioning equipment following manufacturer and company specifications, using test and analysis instruments.
• Reads and understands schematic drawings, technical manuals, wiring diagrams, airflow sheets, and P&ID diagrams.
• Disassembles malfunctioning equipment and replaces defective parts such as refrigerant compressors, valves, or controllers.
• Supports Technical Service Training to BEKO distributors as required.
• Other duties as assigned.

Skills

Electrical troubleshooting

Schematic reading

Customer support

Communication skills

Problem solving

Education

Service technician or engineering background

Tools

ERP systems

MS Office (Outlook, Word, Excel)

Test instruments

Job description

The Technical Service Technician will provide support to new and existing customers for compressed air treatment products and systems.This position requires travel on occasion for training but will not be more than 5% of the time, and the person will work from the company’s headquarters in Atlanta.

Given the BEKO’s strong team-oriented work environment, BEKO is strongly interested in dynamic, unique, and driven individuals who can work within this environment.

Areas of Responsibility:

For all areas of support, customers can come in the form of internalas well asexternal.Most customers for this role will be internal.

Troubleshoots and resolves technical issues with Company air treatment equipment utilizing telephone, e-mail, and Internet support.

Supports internal and external customers in performing part identification.

Performsin-house calibration as needed for specialty sensors.

Tracks all returns with accurate data entry into our business management system.

Provides data to support written reports as necessary or as requested by the customer.

Process warranty& claimservices according to MRP requirements.

Inspects and tests malfunctioning equipment, following manufacturers and Company’sspecifications,and using test and analysis instruments.

Must be able to read and understand schematic drawings, technical manuals, wiring diagrams, airflow sheets, and P&ID diagrams.

Disassembles malfunctioning equipment and removes, repairs, or replaces defective parts, such as refrigerant compressors, valves, or controllers.

SupportTechnical Service Training to BEKOdistributorsasrequired.

Other duties as assigned.

Job Requirements:

Demonstrated ability to understand and analyze product warranty

Demonstrated ability to use ERP systems as well as MS Outlook, MS Word, & MS Excel.

Goodwritten and verbal communication skills.

Necessary Skills:

Background of a service technician or engineering background

Electrical troubleshooting and understanding of elementary motor control circuits

Problem-solving to identify, analyze, and resolve issues promptly

Ability to clearly communicate technical information verbally and in writing