Technical Service Support Technician

Merck; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading global animal health organization is seeking a Technical Support Service Technician to provide high-level technical support and manage installation processes for animal monitoring systems. This remote role requires significant technical experience in agricultural technology and offers opportunities for professional growth within a collaborative team.

Qualifications

• Significant technical experience in agricultural technology systems or automated milking systems.
• Experience supporting software and hardware of animal monitoring systems.
• Windows Networking experience – installation/setup/troubleshooting.

Responsibilities

• Provide high level technical support to internal and external stakeholders.
• Conduct on-farm site surveys and system design.
• Install systems on farm and manage all aspects of the installation process.

Skills

Technical support

Troubleshooting

Customer service

Planning and organization

Education

Trade qualifications in electrical, data or electronics

Job description

Job Description

Technical Support Service Technician

• Can be based in Canberra ACT/Gippsland VIC/Central NSW/Brisbane
• Field-based role
• Upskill and grow in an area you are passionate about, whilst being fully supported and encouraged.
• Work with a dedicated and welcoming team
• Join a Trusted Global Leading animal health organisation

Reporting to the Technical Manager, Technology, the Systems Installation and Support Specialist manages all technical aspects of the installation process for monitoring and information-based systems and will provide high level technical support for the range of animal monitoring products within the Technology category.

This role is remote from head offices, for proximity to customers, and will include the provision of support from company office, field (home) office, and on-farm as required to understand the needs of the customer, document on farm system requirements, ensure systems remain operational and are restored as soon as practical when functionality issues arise with the software, firmware or hardware.

What You Will Do

• Be a technical expert and provide high level technical support to internal and external stakeholders
• Conduct on farm site survey and system design, prepare products and applications for installation on farm – firmware, software, localisation of global product solutions to meet specific Australian use parameters
• Install systems on farm and manage all aspects of the installation process
• Provide customer support to both internal and external stakeholders
• Maintain a customer centric approach and deliver a consistently high customer experience
• Engage with other companies and providers to integrate with drafting, software systems, readers and data exchange as opportunities are identified
• Continue to improve process/protocol around system implementation and ongoing support
• Collaborate regularly with other teams, to meet business objectives, and contribute towards a high-performance team
• Effect and maintain a high standard of communication and co-operation with all internal and external parties, working closely with sales, marketing, finance, other technical and operational divisions as required
• Ensure compliance with all legal, statutory and corporate requirements.
• Ensure all company resources are effectively, efficiently, and profitably utilized.
• To action the above job function in accordance with Company Commercial procedures and systems, sound business practice and by delegation as appropriate.
• Delivery and support of technical training programs for designated one-time or on-going sub-contractors or distributors.

What You Must have

Experience

• Significant technical experience in one or more of the following: agricultural technology systems, automated milking systems, RFID technology OR significant experience as a service technician/engineer in a related field.
• Trade qualifications in electrical, data or electronics would be highly regarded
• Experience supporting the software and hardware of animal monitoring or remote monitoring/communication systems in the field.
• Experience with in-field diagnosis and troubleshooting of networked proprietary systems.
• Experience with embedded firmware update/testing and management desirable.
• Windows Networking experience – installation/setup/trouble shooting internet, VPN and WIFI.
• Good understanding of or interest in agricultural industries, dairy and beef production.
• Experience managing third-party contractors or field teams.
• Excellent planning and organisational skills, with a solution focused mind-set.

What you can expect

• Work autonomously whilst being supported, encouraged and being part of a trusted, leading animal health organisation
• Exposure to upskill and develop in your role
• Join a collaborative team of likeminded individuals

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Remote

Shift:

Valid Driving License:

Hazardous Material(s):

Required Skills:

Preferred Skills:

Job Posting End Date:

06/17/2025

*A job posting is effective until 11:59:59PM on the day BEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.