Technical Service Specialist, Construction Materials

LATICRETE International; Pleasant Hill (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International, a family-owned leading construction brand, seeks a candidate with technical and customer service experience in the construction industry. This position involves providing technical assistance to architects and contractors, handling customer complaints, and reviewing architectural blueprints.

Preferred qualifications include a minimum of 3-5 years in the industry and knowledge of LATICRETE products. The role requires 25% travel, with some international travel, and offers a range of benefits, including medical and tuition reimbursement.

Qualifications

• Minimum 3-5 years’ experience in construction industry.
• 2 years in technical support of a building material or product preferred.
• Knowledge of LATICRETE products and applications preferred.

Responsibilities

• Provide technical service to architects, contractors, and distributors.
• Review architectural blueprints and specifications.
• Conduct seminars for architects and contractors.
• Investigate and settle customer service complaints.

Skills

Technical support experience

Customer service experience

Fluency in 2nd language

Knowledge of architecture and construction practices

Intermediate knowledge of Microsoft Office

Team cooperation

Education

High School Diploma

Degree preferred

Tools

Microsoft Office

Oracle EnterpriseOne

SalesForce1 CRM

Job description

LATICRETE International, a family-owned leading construction brand, seeks a candidate with technical and customer service experience in the construction industry. This position involves providing technical assistance to architects and contractors, handling customer complaints, and reviewing architectural blueprints.

Preferred qualifications include a minimum of 3-5 years in the industry and knowledge of LATICRETE products. The role requires 25% travel, with some international travel, and offers a range of benefits, including medical and tuition reimbursement.