Technical Service Specialist

USTBC ABB Installation Products Inc.; Richmond (VA); Remote; USD 70,000 - 100,000; Full time

Job summary

ABB Installation Products is seeking an engineer to deliver UPS and critical power service with a focus on remote support and on-site troubleshooting. You will engage with customers and ABB teams to resolve issues, document case work, and drive service improvements.

The role allows remote work with preference for candidates near Richmond, VA; expect up to 20% travel and participation in 24x7 on-call coverage to support after-hours needs.

Qualifications

• Bachelor's degree in Electrical Engineering or Electrical Engineering Technology.
• Experience servicing critical power equipment (UPS or related).
• NETA certification preferred; NICET and CompTIA certifications are a plus.
• Electrical license is advantageous; military experience acceptable.
• US work authorization is required.

Responsibilities

• Provide technical support on UPS systems via remote or on-site services.
• Deliver technical consulting to management, quality, and customers.
• Maintain customer relationships and document interactions thoroughly.
• Create/modify procedures and documentation to meet business needs.
• Participate in 24x7 on-call rotation for after-hours support.
• Travel to client sites up to 20% for escalations and training.

Education

Bachelor's degree in Electrical Engineering and/or Electrical Engineering Technology

Associates Degree in Electrical Engineering Technology

Military experience servicing critical power equipment

Tools

NETA Certification

NICET Certification

CompTIA Certification

Electrical License

Job description

At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Support Services Manager

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In this role, you will have the opportunity to ensure the service portfolio is delivered effectively according to ABB standard processes and safety guidelines to satisfy customers. Each day, you will execute technical support, act as a specialist, and solve problems in your area of expertise. You will also showcase your expertise by communicating both with the customer and ABB internal teams proactively to ensure customer needs are understood and business opportunities are utilized for service growth.

The work model for the role is: Remote, however the ideal candidate will live within a commutable distance to Richmond, VA.

Key Responsibilities

• Provides technical support and solves problems on UPS (Uninterruptible Power Supply Systems) via remote or on-site service in any service category (installation and commissioning; maintenance; repairs; engineering and consulting; advanced services; extensions, upgrades, and retrofits; end-of-life services, replacements, etc.
• Provides technical consulting on Service solutions to management, factory quality, and customers. Provides recommendations to management to improve operations and customer service.
• Manages customer relationships and maintains regular contact with key customers.
• Complete/Concise/Accurate documentation of customer interactions and case management in a timely manner.
• Create/modify documentation to meet business/customer needs for documentation such as Procedures and Methods of Procedure.
• Works to reduce cost and improves the quality of delivery of service and projects.
• Participates in 24 X 7 On-Call Rotation for after-hours Technical Support.
• Travel to site up to 20% to assist in site escalations and training opportunities.
• Participate /Assist in training courses. This will be in both student and trainer situations.

Qualifications

• Bachelor's degree in Electrical Engineering and/or Electrical Engineering Technology with 1+ years of work experience servicing critical power equipment ; Associates Degree in Electrical Engineering Technology with 3+ years' experience in servicing critical power equipment ; or 5+ years equivalent work/military experience servicing critical power equipment .
• UPS (Uninterruptible Power Supply Systems) or Critical Power Equipment experience is REQUIRED.
• NETA Certification is preferred.
• NICET Certification is a plus.
• CompTIA Certification is desirable.
• Electrical License would be an advantage.
• Candidates must already have work authorization that would permit them to work for ABB in the US.

What's in it for you

We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and

ABB is an Equal Employment Opportunity and affirming action employer for protected Veterans and individuals with disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and affirming action employer for protected veterans and individuals with disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail] . Resumes and applications will not be accepted in this manner. #LI-Remote

ABB Benefit Summary for eligible US employees

Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more

Health, Life & Disability Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (wi