Associate Field Service Technician

USTBC ABB Installation Products Inc.; United States; Remote; USD 47,000 - 75,000; Full time

Job summary

ABB is seeking a Field Service professional to perform on-site service for customers in the US, reporting to the Service Team Leader. Responsibilities include installation, commissioning, maintenance, troubleshooting, and building strong customer relationships to identify opportunities and ensure quality standards.

The role requires a Skilled Trades certificate with OSHA 30, strong communication, and MS Office/Project proficiency.

Qualifications

• Certificate in Skilled Trades (electrical/electronics) with OSHA 30 certification.
• Ability to interact and communicate information to varying levels within the organization.
• Proficient in Microsoft Office.
• Project management using MS Project or Excel preferred.
• Strong organizational skills to meet deadlines.

Responsibilities

• Work on-site with customers to identify opportunities for operational improvement and eliminate pain points.
• Perform field service tasks, including identifying technical issues and conducting certified on-site troubleshooting.
• Prepare material lists for service activities, ensuring all materials, parts, and equipment meet quality standards and are available.
• Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.
• Build and maintain positive customer relationships to enhance satisfaction.
• Identify potential new sales opportunities while addressing customer needs and communicate them internally.
• Identify potential equipment failures early and recommend corrective actions.
• Identify and suggest product and quality improvements.
• Provide recommendations to management for improving operations and customer service.
• Follow safety protocols and maintain safe work and environmental practices.

Skills

Communication skills

MS Office

Project management

Organizational skills

US work authorization

Education

Electrical/electronics certificate

OSHA 30 certification

Tools

MS Project

Excel

Job description

At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to: Service Team Leader

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division's technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division's portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world's largest data center companies with advanced energy-efficient UPS solutions. The Division's ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.

The work model for the role is: Remote {LI-Remote}, selected candidates will be located in the state of Illinois.

Your role and responsibilities:

• Work on-site with customers to identify opportunities for operational improvement and eliminate pain points.
• Perform field service tasks, including identifying technical issues and conducting certified on-site troubleshooting.
• Prepare material lists for service activities, ensuring all materials, parts, and equipment meet quality standards and are available.
• Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.
• Build and maintain positive customer relationships to enhance satisfaction.
• Identify potential new sales opportunities while addressing customer needs and communicate them internally.
• Identify potential equipment failures early and recommend corrective actions
• Identify and suggest product and quality improvements.
• Provide recommendations to management for improving operations and customer service.
• Follow safety protocols and maintain safe work and environmental practices.
• Report unsafe practices and incidents promptly.

Qualifications for the role:

• Certificate in Skilled Trades (electrical and electronics certificate preferred) with OSHA 30 certification required.
• Ability to interact and communicate (written and verbal) information to varying levels within the organization.
• Ability to use Microsoft Office products.
• Ability to Project Manage using MS Project or Excel preferred.
• Advanced ability to stay organized and meet deadlines on administrative duties.
• Works with speed and ownership; until the job is complete!
• Candidates must already have work authorization that would permit them to work for ABB in the US.

What's in it for you

We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Affimative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affimative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.

While base salary is determined by things such as the selected applicant's qualifications and experience, this position is expected to pay between $46,900 and $75,040 annually.

ABB Benefit Summary for eligible US employees

Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more

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