Technical Service Specialist

TE Connectivity; Fuquay-Varina (NC); On-site; USD 82,000 - 103,000; Full time

Benefits offered by this job

Health insurance

401(k)

Disability insurance

Life insurance

Employee stock purchase plan

Paid time off

Voluntary benefits

Job summary

TE Connectivity is seeking a technically skilled support specialist in North Carolina to provide technical and commercial support to internal and external customers, interpret specifications, and develop installation instructions and data sheets.

You will collaborate with sales, product management, and engineering to drive profitability and growth, manage part numbers, and coordinate prototypes for testing.

Qualifications

• Associate degree in mechanical or electrical field required or equivalent experience.
• Experience in product management, technical support, manufacturing engineering, or technical sales preferred.
• Bilingual English/Spanish is a plus.

Responsibilities

• Provide technical and commercial support to internal (sales, product management, production, engineering) and external customers.
• Interpret customers' specifications to select or create the correct TE product and provide technical product support.
• Definition and systemization of customer’s top-level products.
• Develop specification and sales support materials including installation instructions and data sheets.
• Coordinate prototypes for testing with engineering and advise on feasibility and changes.
• Create installation instructions and manage part number creation in TE systems.
• Support Value Engineering (VAVE) projects to drive profitability.
• Collaborate with product managers regularly to support growth.

Skills

Technical support

Cross-functional collaboration

Product management exposure

Mechanical/Electrical knowledge

Education

Mechanical/Electrical Associate Degree

Related technical field experience

Job description

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

TE Connectivity's technical support team manages many aspects sustaining of a product line for the Energy Americas commercial team, from presales technical support to creating new products and all associated documentation. The team works closely with product management, sales, customer care, and manufacturing. They are responsible for overall product support to sustain the product lines in order to help meet sales and profit targets of the business

Job Requirements

• Provide technical and commercial support to internal (sales, product management, production, and engineering) and external customers.
• Interpret customers' specifications to select or create the correct TE product for their application and provide technical product support.
• Definition and systemization of customer’s specific top-level products.
• Develop specification and sales support materials including but not limited to installation instructions, data sheets, cross references, etc.
• Coordinate prototypes for testing with engineering and provide technical assistance to design feasibility and make recommendations for necessary changes.
• Create Installation instructions and manage part number creation in TE systems.
• Provide support on Value Engineering (VAVE) projects to drive profitability of the portfolio.
• Collaborate with product managers regularly to support growth

What Your Background Should Look Like

• Mechanical/Electrical Associate Degree, or in related technical field, or, those without degree but with work experience providing technical support in an energy/power-related field, will be considered
• Experience in product management, technical support, manufacturing engineering, application engineering, field service, and/or technical sales preferred
• Hands-on mechanical aptitude skills are a plus
• Bilingual English/Spanish is a plus

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

About TE Connectivity

TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.

Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).

Compensation

• Competitive base salary commensurate with experience: $82,000 - 102,500 (subject to change dependent on physical location)
• Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
• Total Compensation = Base Salary + Incentive(s) + Benefits

Benefits

• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

EOE, Including Disability/Vets