Technical Service Specialist
Novozymes (part of Novonesis)
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Benefits offered by this job
Job summary
Novonesis in North America is seeking a Technical Service Specialist in Oils & Fats Processing to support enzyme technologies at customer sites. This role blends field work with remote collaboration, working alongside Sales, Marketing and Research to drive technical service and value across vegetable oil applications.
You will translate complex data into customer benefits, deliver training, and support process improvements at production facilities. Travel 30-50% across North America is required.
Qualifications
- Bachelor's degree in Chemical Engineering, Biology, Biotechnology, Food Technology, or a relevant scientific discipline.
- Minimum of four years in a technical/engineering/process role.
- Ability to translate data into customer value.
Responsibilities
- Collaborate with customers to implement enzyme technologies across Oils & Fats.
- Provide technical support and troubleshooting at production facilities.
- Train customers and internal stakeholders.
- Translate findings into meaningful customer value propositions.
- Share market insights to support growth and innovation.
- Travel for site visits and customer engagements (30–50%).
Skills
Education
Tools
Job description
Join us as our new Technical Service Specialist!We are seeking an experienced, talented, and energetic Industry Technology Specialist within Oils & Fats Processing to join our Technical Service Team. To best support our customers, this role may be based either at our North America site in Franklinton, North Carolina or remotely from a home office located within the successful candidate's customer territory. Experience operating or managing vegetable oil or biodiesel plants, combined with process engineering expertise, will be considered a strong advantage.
You will become part of a team of industry specialists supporting Oils & Fats Processing, Starch & Grain Processing, and Technical Industries. Working closely with Sales and Marketing colleagues, you will help drive the implementation of innovative enzyme technologies that are transforming the North American vegetable oil industry.
In this role, you will collaborate directly with customers to implement biotechnology solutions that improve operational efficiency, reduce costs, lower energy consumption, and support sustainability objectives. Working alongside fellow Industry Technology Specialists and Account Managers, you will play a critical role in understanding customer processes and business needs, delivering world-class technical service, and sharing valuable industry insights. You will have the opportunity to advance your expertise in emerging technologies, expand your professional network, and make a meaningful impact on both our customers and the broader organization.
Key responsibilities include:
- Supporting and driving the implementation of new and established enzyme technologies across the Oils & Fats industry.
- Partnering with customers to understand processing challenges and identify opportunities for value creation.
- Delivering technical support and troubleshooting assistance at customer production facilities.
- Collaborating with research associates to design and execute experiments that support existing and future enzyme applications.
- Translating technical findings and data into meaningful customer value propositions.
- Providing technical training to customers and internal stakeholders.
- Sharing market and industry insights to support business growth and innovation.
- Bachelor's degree (or foreign equivalent) in Chemical Engineering, Biology, Biotechnology, Food Technology, or another relevant scientific discipline.
- Minimum of four years of experience in a similar technical, engineering, process, or industry-facing role.
- Strong ability to translate technical insights and data into customer-relevant value.
- Experience working with research or technical teams to support product development, experimentation, and knowledge generation.
- Excellent communication and stakeholder management skills.
- Strong customer focus and a willingness to engage directly with production facilities and operational teams.
- Demonstrated capability to deliver technical training and presentations.
- Fluency in written and spoken English.
- Ability and willingness to travel extensively throughout North America (30-50%).
The following qualifications are preferred but not required:
- Experience with enzyme applications within Oils & Fats Processing.
- Knowledge of edible oils, biodiesel, renewable diesel, HVO, or EIE processing.
- Operational or management experience within vegetable oil or biodiesel production facilities.
- Process engineering expertise related to industrial manufacturing operations.
- Passion for sustainable technologies and biotechnology-driven innovation.
At Novonesis, you will have the opportunity to work with groundbreaking biosolutions that are helping industries become more sustainable and efficient.
We offer:
- Opportunities to work with leading biotechnology solutions and industry experts.
- Continuous learning and professional development.
- Exposure to customers and technologies across North America.
- A collaborative and supportive culture built on innovation and shared success.
- The opportunity to contribute to meaningful solutions that help better our world with biology.
- Primary location: Franklinton, North Carolina OR remotely from a home office located within the successful candidate's customer territory.
- Customer-facing technical role with regular site visits and industry engagement.
- Travel requirement of approximately 30-50% across North America.
- Collaborative working environment with cross-functional interaction among Technical Service, Sales, Marketing, and Research teams.
Expected pay range: $80,908-$131,639
Benefits:
- 401(k) with up to a 9% company contribution
- Minimum of 3 weeks vacation plus 12 holidays and 2 weeks of wellness time
- Health, dental, vision, and life insurance
- Healthcare savings account with generous employer contribution
- Employee assistance program
- Parental leave
- Tuition reimbursement
- Benefits effective from day one
Application Deadline: August 18, 2026
In Novonesis, we know that solutions rooted in biology can help solve humanity's biggest challenges. Since we began more than a century ago, this has been our guide. It's how we've gotten so far. And it's how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless. If our purpose resonates with you, we encourage you to apply.
We are committed to an inclusive recruitment process and equal opportunity for all applicants. Therefore we ask you to apply without a cover letter or photo and instead include a few sentences in your CV explaining your motivation for applying.
We make all employment decisions based on business needs and welcome candidates with a wide range of backgrounds, including ethnicity, religion, gender, sexual orientation, age, disability, or veteran status.
If this position isn't the right fit, you may still find other opportunities with us. You're welcome to explore open roles or create a job agent to stay connected with future opportunities at novonesis.com/Career
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