Technical Service Specialist — Factory Support

Milwaukee Tool; Dallas (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Milwaukee Tool seeks a Service Representative for our Factory Service Centers to deliver top-tier customer support and operational efficiency. You will assist with repairs, inventory, and shipping while maintaining safety and quality in a fast-paced environment.

The ideal candidate has 1–3 years in customer service, is proficient with basic tools, and can communicate clearly in English; Spanish is a plus. Willingness to travel up to 10% is required.

Qualifications

• Requires an education equivalent to a high school diploma or GED.
• 1-3 years of experience in a customer service position is preferred.
• Proficiency in English, written and verbal.
• Bilingual (English/Spanish) a plus.

Responsibilities

• Exemplify Milwaukee Culture expectations to maximize organizational capacity and contribute to a collaborative team.
• Track spare parts inventory and order replacements as needed to ensure availability for repairs.
• Provide training or guidance to end users on proper equipment usage and basic troubleshooting procedures.
• Fill and pack orders and repairs for shipment to customers; prepare shipping documents and determine shipping charges.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

High school diploma or GED

Tools

Hand tools

Power tools

Diagnostic equipment

Software

Job description

Milwaukee Tool seeks a Service Representative for our Factory Service Centers to deliver top-tier customer support and operational efficiency. You will assist with repairs, inventory, and shipping while maintaining safety and quality in a fast-paced environment.

The ideal candidate has 1–3 years in customer service, is proficient with basic tools, and can communicate clearly in English; Spanish is a plus. Willingness to travel up to 10% is required.