Field Service & Repair Specialist

Milwaukee-Tool; Dallas (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Milwaukee Tool seeks a Service Representative to join our Factory Service Centers. You will deliver exceptional customer support, assist with repairs, and ensure smooth order fulfillment and documentation processes.

The role emphasizes safety, teamwork, and timely responses across phone, email, chat, and in-person interactions. Ideal candidates have 1–3 years in customer service, basic diagnostic/tool experience, and the ability to lift up to 50 lbs.

Qualifications

• Education equivalent to a high school diploma or GED.
• 1–3 years of customer service experience preferred.
• Proficiency with MS Office and basic diagnostic tools helpful.
• Bilingual English/Spanish a plus.

Responsibilities

• Deliver high levels of customer support and satisfaction.
• Answer inquiries via phone, email, chat, or in-person.
• Fill and pack orders; prepare shipping documents and charges.
• Track spare parts inventory and arrange replacements.
• Coordinate with Field Sales, Marketing, and Service teams.

Skills

Customer service

Communication

Problem solving

Team player

Education

High school diploma or GED

Tools

MS Office

Diagnostic equipment

Hand & power tools

Job description

Milwaukee Tool seeks a Service Representative to join our Factory Service Centers. You will deliver exceptional customer support, assist with repairs, and ensure smooth order fulfillment and documentation processes.

The role emphasizes safety, teamwork, and timely responses across phone, email, chat, and in-person interactions. Ideal candidates have 1–3 years in customer service, basic diagnostic/tool experience, and the ability to lift up to 50 lbs.