Technical Service Representative - O'ahu, HI

Xerox; Honolulu (HI); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) with company match

Paid time off, holidays, and personal/

Health Savings Account contributions

Job summary

Xerox Holdings Corporation in Hawaii is seeking a Field Service Technician to diagnose, troubleshoot, repair, and maintain customer equipment in the assigned territory. You will use electro-mechanical expertise and multimeters to maximize device availability, delivering professional service and minimizing downtime.

Xerox provides structured training, career growth within Technical Services, competitive benefits including medical, dental, vision, a 401(k) with company match, paid time off, and

Qualifications

• Experience diagnosing and repairing electro-mechanical equipment.
• Ability to use a multimeter and interpret electrical schematics.
• Strong customer service, time management, and organizational skills.

Responsibilities

• Diagnose, troubleshoot, repair, and maintain customer equipment in the assigned territory.
• Provide professional, responsive customer service to minimize equipment downtime.
• Use diagnostic tools and interpret schematics to resolve issues.
• Manage service calls and territory responsibilities, meeting productivity, response, and quality targets.
• Maintain equipment, parts, and inventory to support customers.

Skills

Electro-mechanical troubleshooting

Multimeter usage

Customer service

Time management

Problem solving

Organizational skills

Field-based independence

Valid driver’s license

Tools

Diagnostic tools

Electrical schematics

Job description

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Overview:

Join Xerox as a Field Service Technician and become part of a growing Technical Services organization focused on delivering an exceptional customer experience. In this hands-on role, you will use your electro-mechanical expertise to troubleshoot, repair, and maintain customer equipment while helping maximize device availability and performance. Xerox provides technical training to help you build the product knowledge and skills needed to successfully support your assigned territory.

Why Join This Team:

• Receive technical training from certified instructors through online and instructor-led learning
• Build your expertise in electro-mechanical troubleshooting and equipment repair
• Access career development and growth opportunities within Technical Services
• Receive comprehensive medical, dental, and vision benefits, wellness credits, and a company contribution to a Health Savings Account
• Participate in a 401(k) program with company matching
• Receive paid time off, holidays, and personal days

What You Will Do:

• Diagnose, troubleshoot, repair, and maintain customer equipment using electrical and mechanical knowledge
• Deliver professional, responsive customer service while helping minimize equipment downtime
• Use diagnostic tools, including a multimeter, and interpret electrical schematics to identify and resolve equipment issues
• Manage assigned service calls and territory responsibilities while meeting established productivity, response time, quality, and cost expectations
• Maintain the equipment, parts, and inventory required to effectively support customers within your assigned territory

What You Need to Succeed

• Electro-mechanical troubleshooting experience with the ability to use a multimeter and interpret electrical schematics
• Strong customer service, time management, problem-solving, and organizational skills
• Ability to work independently in a field-based environment while reliably meeting customer and service commitments
• Ability to lift up to 50 pounds and regularly walk, stand, squat, bend, and drive for more than 50 percent of the workday
• This position requires a valid driver's license, current automobile insurance coverage meeting company-specified minimums, and the ability to meet the company’s motor vehicle safety standards.

How We Set You Up for Success:

• Structured new-hire and technical training designed to prepare you for independent field service work
• Training on Xerox equipment, troubleshooting procedures, inventory requirements, and customer service expectations
• Clear expectations regarding service call volume, territory responsibilities, and customer satisfaction
• Hands-on preparation to independently complete service calls accurately and efficiently
• Supportive and collaborative environment with opportunities for continued career development