Technical Service Representative - Marine

The Sherwin-Williams Company; Cleveland (OH); On-site; USD 60,000 - 85,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Technical Service Representative to provide on-site support for surface preparation and industrial coating applications, including training and product demonstrations at customer facilities.

The role requires travel about 50% of the time, primarily in the New Orleans area, coordinating with sales, the lab, and customers to ensure proper application, address equipment issues, and relay field feedback for product improvements.

Qualifications

• Must have knowledge of surface preparation equipment and methods.
• Experience delivering technical training and product demonstrations.
• Ability to liaise with lab and sales teams to support customers.
• Strong problem-solving and on-site troubleshooting skills.

Responsibilities

• Provide on-site technical training and application demonstrations.
• Support sales representatives and coordinates with the lab organization.
• Travel to customer facilities and provide field support (about 50%).
• Assist with equipment installations and line modifications.
• Advise customers on product specifications and coating applications.
• Maintain documentation of technical service issues and resolutions.

Skills

Surface preparation expertise

Product training delivery

Customer liaison

Technical problem solving

Field service readiness

Education

High school diploma or GED

Bachelor's degree in business (preferred)

Tools

Spray equipment knowledge

Job description

The Technical Service Representative has knowledge of surface preparation equipment and methods as well as the successful application of industrial coatings using single and heated plural component spray equipment. Responsibilities include conducting product training and application demonstrations while ensuring our customers' expectations are met when it comes to job site support, supporting the efforts of sales representatives and also be a liaison to the lab organization. This role engages with customers in various industrial segments to include steel fabrication, bridge and highway, water/wastewater and the petrochemical markets.

This position is a field position and will be expected to travel at least 50% of the time, in the New Orleans, LA area.

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships.

Additional Information:

• Communicate competitive information, new products and selling issues to Protective & Marine Sales Reps and Area Sales Manager.
• Communicate extended product knowledge in protective & marine coatings, linings, tank bottom repairs, etc.
• Attend coatings seminars that are pertinent to protective& marine sales/marketing.
• Manage product test runs at designated customer facilities.
• Support national accounts specifications approval process.
• Assist sales reps in calling on prospective customers/target accounts; provide technical support for product demos as directed.
• Maintain contact with laboratory on current technical issues.
• Assist with equipment installations and various line or equipment modifications/adjustments.
• Conduct technical training seminars at customers' facilities.
• Evaluate product complaints and decide best way to resolve problem.
• Ensure customer quality and service expectations are met.
• Assist customers in preparing paint specifications to meet product applications.
• Troubleshoot on-line technical problems such as correcting batches and formulation of products.
• Advise customers of product line changes and improvements.
• Maintain expertise in industrial & marine equipment use and surface preparation.
• Shade product batches using intermix system.
• Assist customers with product inventory control/re-ordering.
• Train customers on product knowledge and application methods.
• Evaluate product complaints and decide the best way to resolve the problem.
• Assist sales reps by preparing samples, panels, etc. for presentations.
• Coordinate technical service issues between branch, sales reps and product service room.
• Maintain customer technical service issues on file for follow-up.

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future (e.g., OPT, CPT, H1B, EB-1,etc.)
• Must have a high school diploma or GED
• Must be able to tolerate non-toxic paint odors and be able to wear a respirator as required.
• Must have a valid, unrestricted drivers license.
• Must have the ability to operate a computer and communicate via the telephone.
• Must be willing to travel as required for this position.

Preferred Qualifications:

• Have a bachelor's degree or higher in business
• Have two (2) years of experience in the coatings industry working as an applicator or coatings inspector.
• Have strong knowledge of Protective & Marine products, industrial surface preparations, inspection equipment and application equipment is required.
• Possess expert equipment knowledge to troubleshoot, repair, and resolve customer problems with spray equipment and pumps.
• Have experience working within shipyards or heavy industrial environment and resinous flooring as this position will communicate to customers extended product knowledge of numerous Protective and Marine Coatings, lining, tank bottom repairs etc.
• Have a NACE or SSPC certified.
• Have experience working as an industrial coatings applicator.
• Have experience utilizing various testing equipment and interpreting the data.
• Have experience in failure analysis data is a plus.