Technical Service Representative I

Chamberlain Group; Town of Germantown (WI); On-site; USD 26,000 - 40,000; Full time

Job summary

Chamberlain Group is seeking a technical support professional to assist customers with setup and installation of loading dock equipment. The role involves diagnosing issues with control boxes, sensors, and interconnective hardware, and coordinating with engineering for improvements.

The candidate should have a background in electronics, read blueprints/schematics, and be comfortable working in a collaborative environment with cross-functional teams.

Qualifications

• High school diploma or GED required.
• 2+ years in technical service or related field.
• Technical education may substitute for experience.

Responsibilities

• Provide technical support to customers by phone and email for equipment setup and installation.
• Investigate and resolve production, installation and technical issues related to control boxes and equipment.
• Troubleshoot and diagnose issues with sensors, controllers and interconnective equipment.
• Collaborate with teams and customers to define and implement future technology solutions.

Skills

Computer software proficiency

Excellent communication

Blueprints & schematics reading

Electrical wiring knowledge

Education

High School Diploma or GED

Tools

ERP System

IoT concepts

Job description

Systems, LLC, an affiliate of Chamberlain Group, is a U.S.-based manufacturer of loading dock equipment—marketed under the Poweramp, DLM, and McGuire brands. With manufacturing facilities in Germantown, Wisconsin and Malvern, Arkansas, all products are designed and produced in the USA using lean manufacturing techniques. We strive to recruit the best talent in the industry and give employees opportunities for continuing education and training to help them advance in their careers.

Essential Duties and Responsibilities

• Provide technical support to customers over telephone and email, addressing and resolving questions and problems with equipment setup and install; accelerate and track technical issues to the appropriate team member or company departments as required
• Investigate and resolve production, installation and technical support issues related to Systems’ specialized control boxes and equipment, including sensors, controllers, and integrations
• Troubleshoot, diagnose, track and resolve issues with Systems’ specialized control boxes and products, including sensors, controllers and interconnective equipment
• Work collaboratively with team members, business partners and customers to define, design, develop and implement future technology solutions that resolve application issues and improve product functionality; communicate with the Engineering department on any technical issues with controls or other equipment
• Offer assistance and support on the installation of Systems’ products
• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
• Provide corrective actions for products under warranty according to policy procedures; create warranty claims and work with warranty coordinator as necessary
• Assist senior tech service representatives on field visits as required
• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
• Protect Chamberlain Group’s and Systems’ reputation by keeping information confidential.

Minimum Qualifications

• High School Diploma or GED Equivalent

Experience

• 2+ years of related experience, or related technical education may serve in lieu of experience

Knowledge, Skills, and Abilities

• Strong computer software skills and ability to use spreadsheets, databases, word processingapplications, email, ERP System, IOT etc. daily with efficiency
• Excellent communication skills- verbal, telephone, in-person and written

Preferred Qualifications

Education/Certifications

• Technical school or associates degree controls aptitude and troubleshooting

Experience

• Experience in a technical service environment

Knowledge, Skills, and Abilities

• Ability to read and understand blueprints, schematics, manuals, bulletins and other specifications
• Understanding of electronics, electrical field wiring and control wiring

The pay range for this position is $19.04 - $29.06/hr. Base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.

Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [e-mail].

NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.